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Make Lines Button Available

SOLVED
jamimo
Occasional Advisor

Make Lines Button Available

Hi,

 

My issue is how to make the 'Lines' button available when using custom softkeys. I already have gone through your KB and found noting related to my issue.

 

The scenario is like this:

 

When I press the 'New Call' or 'Transfer' buttons it gives me the Dialer Screen and one of the softkeys available is the 'Lines' button, that, when pressed will give me the Lines Screen. However, when I used one of my customer softkeys: SendVM and CallPark, it just gives me the prompt to enter the extension number but no 'Lines' button available.

 

Is it possible that the 'Lines' button will be made available when using the custom softkeys?

 

Below are the required basic info:

 

Phone Basic Information
Phone Model: VVX 410
Part Number: 3111-46162-001 Rev:A
MAC Address: 00:04:F2:55:F6:E4
IP Mode: IPv4
IP Address: 192.168.1.8
UC Software Version: 5.9.5.0614 (SIP/UC using PDMS)
Updater Version: 5.9.7.32930

Call Platform: Cisco BroadWorks

 

Thank you.

jamimo
Message 1 of 6
1 ACCEPTED SOLUTION

Accepted Solutions
SteffenBaierUK
Polycom Employee & Community Manager

Re: Make Lines Button Available

Hello @jamimo ,

 

I suggest you give this FAQ post a good read:

 

Nov 25, 2011 Question: How can I change the functionality of a softkey button / use EFK?

Resolution: Please check => here <=

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 5 of 6
5 REPLIES 5
SteffenBaierUK
Polycom Employee & Community Manager

Re: Make Lines Button Available

Hello @jamimo ,

 

Welcome to the Poly Community.

We have no idea what EFK or softkeys you are using to archive this so posting a backup would help:

 

May 25, 2017 Question: Can I create a backup of my current configuration?

Resolution:Since UC Software 4.0.0 or later a backup can be created via the Web Interface Utilities > Phone Backup & Restore > Phone Backup > Phone Backup

 

In addition, have a look here;

 

Apr 24, 2014 Question: How can I transfer a call to a Buddy/shared line/BLF/Contact on a VVX300/VVX400/VVX500/VVX600?

Resolution: Please check => here <= 

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 6
jamimo
Occasional Advisor

Re: Make Lines Button Available

Hi Steffen,

 

Thank you for your prompt reply.

 

Below are my softkey and efkprompt configuration.

 

softkey.1.enable="1"
softkey.1.label="CallPark"
softkey.1.action="^*68$P1N4$$Tinvite$"
softkey.1.precede="0"



softkey.2.enable="1"
softkey.2.label="SendVM"
softkey.2.action="^*55$P1N4$$Tinvite$"
softkey.2.precede="0"



softkey.1.use.active="1"
softkey.1.use.idle="0"
softkey.1.use.hold="1"
softkey.1.use.dialtone="0"
softkey.1.use.alerting="0"
softkey.1.use.proceeding="0"
softkey.1.use.setup="0"



softkey.2.use.active="1"
softkey.2.use.idle="0"
softkey.2.use.hold="1"
softkey.2.use.dialtone="0"
softkey.2.use.alerting="0"
softkey.2.use.proceeding="0"
softkey.2.use.setup="0"



efk.efkprompt.1.label="Extension: "
efk.efkprompt.1.status="1"
efk.efkprompt.1.type="numeric"
efk.efkprompt.2.label="PIN Code: "
efk.efkprompt.2.status="1"
efk.efkprompt.2.type="numeric"
efk.efkprompt.2.userfeedback="masked"
efk.efkprompt.3.label="Password: "
efk.efkprompt.3.status="1"
efk.efkprompt.3.type="numeric"
efk.efkprompt.3.userfeedback="masked"
efk.efkprompt.4.label="Conf ID: "
efk.efkprompt.4.status="1"
efk.efkprompt.4.type="numeric"

Thanks.

jamimo
Message 3 of 6
jamimo
Occasional Advisor

Re: Make Lines Button Available

Btw, using the up.OffHookLineView.enabled is not an option coz we what to see the dialer screen during offhook everytime.

jamimo
Message 4 of 6
SteffenBaierUK
Polycom Employee & Community Manager

Re: Make Lines Button Available

Hello @jamimo ,

 

I suggest you give this FAQ post a good read:

 

Nov 25, 2011 Question: How can I change the functionality of a softkey button / use EFK?

Resolution: Please check => here <=

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 5 of 6
jamimo
Occasional Advisor

Re: Make Lines Button Available

Hi,

 

This link: https://community.polycom.com/t5/VoIP-SIP-Phones/FAQ-Using-Enhanced-Feature-Keys-EFK-macros-to-chang..., helped me resolved this issue.

 

Sample config below.

 

<test feature.enhancedFeatureKeys.enabled="1"
	softkey.1.action="8500$Tinvite$$Cwaitconnect$$P1N4$"
	softkey.1.enable="1"
	softkey.1.use.idle="1"
	softkey.1.label="ToVm"
	efk.softkey.alignleft="1"
	efk.efkprompt.1.label="Voice Mail"
	efk.efkprompt.1.status="1"
	efk.efkprompt.1.type="numeric"/>
jamimo
Message 6 of 6