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Manage address books

SOLVED
buenyamin.demirezen@mtu.de
Occasional Advisor

Manage address books

we use Poly Resource Manager as the management software for our Polycom Trio phones.

The Polycom Trios are installed as Skype clients. They pull the address book via the Skpe server. Unfortunately, nothing appears in Resource Manager under Directory --> Global Address Book.

How can I tell our Trios that they can use offline or online address books?

Message 1 of 6
1 ACCEPTED SOLUTION

Accepted Solutions
SteffenBaierUK
Polycom Employee & Community Manager

Re: Manage address books

Hello buenyamin.demirezen@mtu.de ,

 

Welcome back to the Poly Community.

I had already replied how to setup a local directory:

 

Jan 6, 2012 Question: How can I create a local contact directory / phonebook or what is the 000000000000-directory.xml used for?

Resolution: Please check => here <=

 

You can also use a local LDAP Server:

 

Jan 30, 2012 Question: Can I use a central Phone book or is LDAP / Corporate Directory supported?

Resolution: Please check => here <=

 

Skype for Business ABS is automatic once the phone user signs into the device. Outlook is also based on the user account. Questions around this need to be answered by our partner Microsoft as these are normal Skype for Business workflows.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 6 of 6
5 REPLIES 5
SteffenBaierUK
Polycom Employee & Community Manager

Re: Manage address books

Hello buenyamin.demirezen@mtu.de ,

Welcome back to the Poly community.

Some or a couple of your old post(s) or reply(s) to them => here <= are still open/pending as you have not marked these as "Accept as a solution" or at least provide some form of feedback or answer.

If they are in this state nobody finding them via a community search will know if an answer or advice provided was useful and has maybe helped you.

Could you therefore kindly go over them and mark or answer as appropriate?

If they are marked as "Accept as a solution" other users can find these easier and it helps them to utilise the community more efficiently. Please do not simply mark them without any type of feedback.

 

For your new issue, only Poly VVX 1500 phones can access the RPRM GAB. All other Poly Phones use their own format.

 

Jan 6, 2012 Question: How can I create a local contact directory/phonebook or what is the 000000000000-directory.xml used for?

Resolution: Please check => here <=

 

Simply import a 000000000000-directory.xml via the Resource Option on RPRM


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 6
buenyamin.demirezen@mtu.de
Occasional Advisor

Re: Manage address books

Thank you very much for your reply.
I have now marked my older posts as solved.

Question for this. This is now a process for the offline address book or?

What about the online address books. Our address book is pulled from our skype. It is always maintained.

How would you act if you were me?
How is it proper?
What do I need to do to make sure our trios get the current address books. I think if you work with the offline address books, it doesn't make much sense, because the address books are updated regularly.

Translated with www.DeepL.com/Translator (free version)

Message 3 of 6
SteffenBaierUK
Polycom Employee & Community Manager

Re: Manage address books

Hello buenyamin.demirezen@mtu.de 

 

The Skype Addressbook will be able to access a customers outlook contacts as well.

 

If this is not sufficient you can setup a local directory.

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 6
buenyamin.demirezen@mtu.de
Occasional Advisor

Re: Manage address books

how do i configure a local director?

 

Does the phone get the address book from Outlook automatically?

 

 

Message 5 of 6
SteffenBaierUK
Polycom Employee & Community Manager

Re: Manage address books

Hello buenyamin.demirezen@mtu.de ,

 

Welcome back to the Poly Community.

I had already replied how to setup a local directory:

 

Jan 6, 2012 Question: How can I create a local contact directory / phonebook or what is the 000000000000-directory.xml used for?

Resolution: Please check => here <=

 

You can also use a local LDAP Server:

 

Jan 30, 2012 Question: Can I use a central Phone book or is LDAP / Corporate Directory supported?

Resolution: Please check => here <=

 

Skype for Business ABS is automatic once the phone user signs into the device. Outlook is also based on the user account. Questions around this need to be answered by our partner Microsoft as these are normal Skype for Business workflows.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 6 of 6