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Maximum audio dB

Frequent Visitor

Maximum audio dB

Hello everyone,
I would like to know if audio in handset is limited in such a way that the user never gets over 80dB.
Our model is SoundPoint IP 331.

 

Best regards,

Message 1 of 6
5 REPLIES 5
Polycom Employee & Community Manager

Re: Maximum audio dB

Hello soportetelefonia,

welcome to the Polycom Community.

Our phones are limited by international law's so I assume they are tested within the legal limits.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 6
Frequent Visitor

Re: Maximum audio dB

Hi Steffen Baier,

 

Thanks for the quick response.

Could you please be more especific about the phone limitations by international law's?

We really need to know if polycom audio is limited to 80 db maximos

 

 

Best Regards

 

 

Message 3 of 6
Polycom Employee & Community Manager

Re: Maximum audio dB

Hello soportetelefonia,

Our handsets are measured for short term and long term maximum acoustic pressure according to TIA-920.

 

I don’t know if the question is about our handsets being too low (limiting audibility), or too high (avoiding unsafe levels) but I believe you would need to discuss this with our sales team.

 

Please provide me with your contact details via community mail so I can forward this to the right people.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 6
Frequent Visitor

Re: Maximum audio dB

Hi Steffen Baier,

 

We have more information about our problem :)

What we need to know is the meaning of the following line in config file (site.cfg):

 

 <gains voice.gain.rx.analog.handset="0" voice.gain.rx.analog.headset="10" voice.handset.rxag.adjust.IP_330="0" voice.headset.rxag.adjust.IP_330="10" />

 

What does it mean the values 0, 10, etc?

 

 

Regards

 

 

Message 5 of 6
Polycom Employee & Community Manager

Re: Maximum audio dB

Hello soportetelefonia,

these parameters should only be adjusted after working with Polycom support. Please open a support ticket.

In order to raise a support ticket you need to work with your Polycom reseller as they need to do this for you. In case this is some sort of an Internet discounter please post your phone's MAC address so I can look up who would be able to support you.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 6 of 6