• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

We have a IP 335 running 4.0.10.0568

 

I understand you can rewrite the "line2 button to call the message center.

key.SPIP330.10.function.prim = “Messages”.

But how can you create a softkey to do the same?

 

I tried afew options but it appears the I am not calling the function correctly.

 

I tried  key.SPIP335.SoftKey1.function.prim = "Messages"

and

softkey.8.action="Messages"
softkey.8.label="Msg"

 

Thanks!

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hello SamF,

The community's VoIP FAQ contains this post here:

Nov 4, 2011 Question: How can I change the functionality of an Hardware Button?

Resolution: Please check => here <=

 

The above should explain this. Using EFK functionalities needs the $F feature


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

View solution in original post

6 REPLIES 6
HP Recommended

Hello SamF,

welcome back to the Polycom Community.

 

So far none of your older posts I => checked <= used the "mark as a solution" functionality or have been followed up as asked for, This is vital for other users.


In addition I can only remind you of utilizing the communitys FAQ as the community's VoIP FAQ contains this post here:

Nov 25, 2011 Question: How can I change the functionality of a softkey button / use EFK?

Resolution: Please check => here <=


Please ensure you always check the community FAQ and/or utilize the community search before posting any new topics or follow up post’s.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

Steffen,

Thanks for the reply-

I understand how EFK keys work, as well as how to reassign a key.

 

The questions was more geared towards the function of "Messages"

Based on the admin guide as well as other documents produced by Polycom there is an "invisible" button on the ip335 "Messages" and therefor it can be reassigned.

 

My attempt was to reassign it to a softkey was unsuccessful. Can this reassignment only be done to the "line 2" key?

HP Recommended

Hello SamF,

The community's VoIP FAQ contains this post here:

Nov 4, 2011 Question: How can I change the functionality of an Hardware Button?

Resolution: Please check => here <=

 

The above should explain this. Using EFK functionalities needs the $F feature


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

Thank you

That was it

 

softkey.8.action="$FMessages$"

HP Recommended

Hello SamF,

You asked for a Hardware key but your example shows a softkey.

 

For the benefit of everyone I updated the Hardware Key example FAQ with a description on how to use the Line 2 key.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

Steffen,

The subject is "Messages Softkey"  🙂

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.