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Messages Softkey

SOLVED
Highlighted
Frequent Advisor

Messages Softkey

We have a IP 335 running 4.0.10.0568

 

I understand you can rewrite the "line2 button to call the message center.

key.SPIP330.10.function.prim = “Messages”.

But how can you create a softkey to do the same?

 

I tried afew options but it appears the I am not calling the function correctly.

 

I tried  key.SPIP335.SoftKey1.function.prim = "Messages"

and

softkey.8.action="Messages"
softkey.8.label="Msg"

 

Thanks!

Message 1 of 7
1 ACCEPTED SOLUTION

Accepted Solutions
Highlighted
Polycom Employee & Community Manager

Re: Messages Softkey

Hello SamF,

The community's VoIP FAQ contains this post here:

Nov 4, 2011 Question: How can I change the functionality of an Hardware Button?

Resolution: Please check => here <=

 

The above should explain this. Using EFK functionalities needs the $F feature


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 4 of 7
6 REPLIES 6
Highlighted
Polycom Employee & Community Manager

Re: Messages Softkey

Hello SamF,

welcome back to the Polycom Community.

 

So far none of your older posts I => checked <= used the "mark as a solution" functionality or have been followed up as asked for, This is vital for other users.


In addition I can only remind you of utilizing the communitys FAQ as the community's VoIP FAQ contains this post here:

Nov 25, 2011 Question: How can I change the functionality of a softkey button / use EFK?

Resolution: Please check => here <=


Please ensure you always check the community FAQ and/or utilize the community search before posting any new topics or follow up post’s.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 7
Highlighted
Frequent Advisor

Re: Messages Softkey

Steffen,

Thanks for the reply-

I understand how EFK keys work, as well as how to reassign a key.

 

The questions was more geared towards the function of "Messages"

Based on the admin guide as well as other documents produced by Polycom there is an "invisible" button on the ip335 "Messages" and therefor it can be reassigned.

 

My attempt was to reassign it to a softkey was unsuccessful. Can this reassignment only be done to the "line 2" key?

Message 3 of 7
Highlighted
Polycom Employee & Community Manager

Re: Messages Softkey

Hello SamF,

The community's VoIP FAQ contains this post here:

Nov 4, 2011 Question: How can I change the functionality of an Hardware Button?

Resolution: Please check => here <=

 

The above should explain this. Using EFK functionalities needs the $F feature


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 4 of 7
Highlighted
Frequent Advisor

Re: Messages Softkey

Thank you

That was it

 

softkey.8.action="$FMessages$"

Message 5 of 7
Highlighted
Polycom Employee & Community Manager

Re: Messages Softkey

Hello SamF,

You asked for a Hardware key but your example shows a softkey.

 

For the benefit of everyone I updated the Hardware Key example FAQ with a description on how to use the Line 2 key.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 6 of 7
Highlighted
Frequent Advisor

Re: Messages Softkey

Steffen,

The subject is "Messages Softkey"  :-)

Message 7 of 7