• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Locked

‎11-07-2012 02:40 PM

HP Recommended

My company recently updated it's Polycom software to 4.0.2 and I noticed that the Messages button on my SoundPoint IP 650 SIP no longer maps directly to my inbox. I need to jump through 3 menus before I can select the option to check my messages. 

 

Is there any way to configure the phone so I can simply press the Messages button and be taken directly to my inbox? FWIW, that was the behavior prior to this upgrade.

3 REPLIES 3

‎11-07-2012 03:05 PM

HP Recommended

Hello Huuuze,

welcome to the Polycom Community.

Did you check the FAQ here:

 

Oct 7, 2011 Question: Issues with the Polycom Phone since Upgrading to UC Software 3.3.0 or later

Resolution: Please check => here <=

 

I am unsure what software you upgraded from but I advise to check the boot & app logs as a source of error finding.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎11-07-2012 03:11 PM

HP Recommended

I checked the FAQ and release notes and I'm not finding anything. Help!

Was this reply helpful? Yes No

‎11-07-2012 11:21 PM

HP Recommended

Hello Huuze,

 

a good start would be to provide some information what software you have been using before.

 

Did you check the logs for any errors?

Did the person who upgraded the phones check that they are not using any pre- UCS 3.3.x Parameters?

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.