Plantronics + Polycom. Now together as Poly Logo

Messages on a SPIP320

SOLVED
Occasional Advisor

Messages on a SPIP320

I want to change the "Line 2" button on a SoundPoint IP320 to "Messages".  I'm running SIP 3.3.5.  All of the instructions I've read seem to refer to earlier versions.  I have a config file specified in the "CONFIG_FILES"  that's being read, and this is it:

 

<?xml version="1.0" encoding="UTF-8" standalone="yes"?>
<!-- Application SIP Mink 4.0.0.26884 09-Sep-11 12:32 -->
<!-- Created 19-09-2011 10:50 -->
<CONFIG>
        <OVERRIDES
                reg.1.address="520@xx.com"
                reg.1.auth.password="xxx"
                reg.1.auth.userId="520"
                reg.1.label="x520"
                reg.1.server.1.address="192.168.4.1"
                key.SPIP320.10.function.prime = "Messages"
                />
</CONFIG>

 

The key line does not take effect.  What am I doing wrong?

 

Also, once I do get into the Messages menu, and press the "Connct" key, it dials my own extension.  I want it to dial *86, which is voice mail on our PBX.  How do I change that?

Message 1 of 4
3 REPLIES 3
Polycom Employee & Community Manager

Re: Messages on a SPIP320

Hello StevenS,

welcome to the Polycom Community.

The parameter is .function.prim= and not .function.prime=

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 2 of 4
Occasional Advisor

Re: Messages on a SPIP320

Thank you!  If I had created that config file on an iPhone, I could have blamed it on auto-correct, but no, it was just me and my eyes.

 

Now, what about the 2nd issue?  (Or should I create a new thread?)  The "Messages" button now works, but when attempting to retrieve messages, it dials the phone's own extension, but voice mail on our PBX is *86.

Message 3 of 4
Highlighted
Occasional Advisor

Re: Messages on a SPIP320

By the way, I just found the solution to the "*86" issue in a voip-info.org thread.

Message 4 of 4