I am new to using Polycom phones. And I am trying to move some keys around and I am having trouble with the DND key. I am wondering if the Metaswitch (HPBX) programming will always over-ride any changes that you do via the Web Interface?
I apologize if this has been asked before, I tried to read all the FAQ's to make sure.
I worked on Nortel 11c - 81c's until a few years after they went out of business. So the IP environment is still new to me.
Hello @Phoneprincess ,
Welcome to the Poly Community. We usually ask for this:
Both the communities Must Read First and the FAQ reference the basic minimum information a new or follow up post should contain.
This ensures the questions having to be asked are limited and any new or follow up post contains the right amount of details to ensure any voluntary participant within the community does not spend additional time chasing basic information.
As a reminder the basic information asked for:
UC Software 4.0.0 or later via the Web Interface Utilities > Phone Backup & Restore > Phone Backup > Phone Backup. Please rename into .TXT or Zip the file to attach.
Since UC Software 5.9.0 simply provide this via the Web Interface Diagnostics > Download Support Information Package
Whilst providing some of these details may not directly impact any possible answer the community can provide, it does enable Poly to have an overview of the current software used. In addition, providing all details at the same time allow us to check logs or look up potential support partners if an issue needs to come into support. It also enables us to verify the entitlement for using features.
Jun 27, 2018 Question: How can I determine what source a configuration came from or what is the priority of this?
Resolution: Details => here <=
The above explains the difference between sources used to program the phone.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.