Plantronics + Polycom. Now together as Poly Logo

Metaswitch versus Web interface

Occasional Visitor

Metaswitch versus Web interface

I am new to using Polycom phones.  And I am trying to move some keys around and I am having trouble with the DND key.   I am wondering if the Metaswitch (HPBX) programming will always over-ride any changes that you do via the Web Interface?


I apologize if this has been asked before, I tried to read all the FAQ's to make sure. 


I worked on Nortel 11c - 81c's until a few years after they went out of business.  So the IP environment is still new to me.




Message 1 of 2
Polycom Employee & Community Manager

Re: Metaswitch versus Web interface

Hello @Phoneprincess ,


Welcome to the Poly Community. We usually ask for this:

Both the communities Must Read First and the FAQ reference the basic minimum information a new or follow up post should contain.

This ensures the questions having to be asked are limited and any new or follow up post contains the right amount of details to ensure any voluntary participant within the community does not spend additional time chasing basic information.

As a reminder the basic information asked for:

UC Software 4.0.0 or later via the Web Interface Utilities > Phone Backup & Restore > Phone Backup > Phone Backup. Please rename into .TXT or Zip the file to attach.
Since UC Software 5.9.0 simply provide this via the Web Interface Diagnostics > Download Support Information Package

  • If possible provide a Log and either attach them or use the Code Tag.Consult the Troubleshooting Section found within the FAQ if applicable
  • If possible provide the MAC Address or Serial of the device
  • Provide details for example if the issue is a day 1 issue or only happened after an upgrade or any other relevant details
  • For questions around Support please check here

Whilst providing some of these details may not directly impact any possible answer the community can provide, it does enable Poly to have an overview of the current software used. In addition, providing all details at the same time allow us to check logs or look up potential support partners if an issue needs to come into support. It also enables us to verify the entitlement for using features.


Jun 27, 2018 Question: How can I determine what source a configuration came from or what is the priority of this?

ResolutionDetails => here <=


The above explains the difference between sources used to program the phone.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 2