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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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‎10-15-2013 09:18 PM

HP Recommended

Hello,

 

I need to connect Soundpoint IP331 to Microsoft LDAP. What are the things to prepare for this connection?

 

Tks.

 

6 REPLIES 6

‎10-15-2013 11:37 PM

HP Recommended

Hello Sisob,

again please have a look at the FAQ post here:

 

Jan 30, 2012 Question: Can I use a central Phone book or is LDAP / Corporate Directory supported?

Resolution: Please check => here <=


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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‎12-04-2013 01:59 AM

HP Recommended

Hi Steffen,

 

The corporate directory via Microsoft AD is working in term of i can search the user name based on, first 3 letter, last name or first name. But the problem, i can't dial the person because there was not dial softkey available. Also there were not phone numbers appeared behind the name. The item appeared was first and last name. Can you let me know what are the missing things in configurations?

 

Thanks.

Sinjo

 

Was this reply helpful? Yes No

‎12-04-2013 02:55 AM

HP Recommended

Hello Sisob,

 

my initial reply had a FAQ post linked which also contains a link to a technical bulletin explaining how to troubleshoot LDAP issues.

 

Most likely the attribute you selected for the phone number does not match your LDAP infrastructure.

 

You can use the Phone logs or a Wirehark trace to troubleshoot this.

 

Best regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎12-04-2013 09:52 PM

HP Recommended

Hi Steffen,

 

Thank you for your reply.

I will check based on Tech Bulletin you provided. But just one question, the dial softkey didn't appeared, this caused of firmware or missing attribute?

Was this reply helpful? Yes No

‎12-05-2013 01:07 AM

HP Recommended

Hello Sisob,

not even knowing what version of Software you are using I am unable to answer this. Most likely the missing attribute is causing this.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎12-05-2013 01:16 AM

HP Recommended

Hi Steffen,

 

The firmware using Version 3.2.3.

 

Thank you.

 

Regards,

Sinjo

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