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Missed Call directory for shared call appearance on SP 450

carpentergb75
Occasional Visitor

Missed Call directory for shared call appearance on SP 450

We are running 4.0.11.0583 software on 2 Polycom 450s. Each phone has 2 lines with a shared call appearance of the other (not an MCA) Currently when a call comes in to the phones and is answered by one phone, the other phone does not show a "received call" or a "missed call". There is no indication there was ever a call. In reading this short document on the VVX300 there should be a way to provision those phones to show a RECEIVED call when the other phone answers. http://documents.polycom.com/topics/168971 Not sure how do set this up though and if the same provisioning can be applied with this software/hardware. TIA for any help.

Message 1 of 4
3 REPLIES 3
SteffenBaierUK
Polycom Employee & Community Manager

Re: Missed Call directory for shared call appearance on SP 450

Hello

We support the RFC call answered elsewhere which allows the phone to remove calls from the lists. Not having seen any SIP signalling of the calls you describe I can only guess.

Please work with your sip provider

Replied via a mobile device

I suggest you work with yo
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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 4
carpentergb75
Occasional Visitor

Re: Missed Call directory for shared call appearance on SP 450

I am the SIP provider. What would you like to see in the SIP messaging? Everything was woking as expected with regard to the missed calls in software version 4.0.1, but we upgraded due to some bugs and seems we've lost the "missed call" on SCA.

Message 3 of 4
SteffenBaierUK
Polycom Employee & Community Manager

Re: Missed Call directory for shared call appearance on SP 450

Hello

The next step is to escalate this via your POLYCOM reseller

Replied via mobile device
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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 4