We've just replaced all our SNOM 360 phones with the new PolyCOM VVX500.
Nice phone with lots of features, but I am searching for a way to display a message or icon in the home screen if you missed a call when i've been away from my desk.
And I don't mean the clock icon to go the the list of missed and placed calls. Just a notification of some sort to see that you've been called. This mus be possible right ?
welcome to the Polycom Community.
I am not sure what Software or how you have tested this but running for example UCS 4.0.3 Rev F on idle:
pressing the home button:
Above should be clear enough ?
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Polycom Global Services
Tha't's just what I am looking for, but when I get called , I don't got the missed call message in the display.
We run Interaction Client .NET version 3.0 SU15 and the phone has software version 184.108.40.20622
How do I get the message in my display ?
the first screenshot shows the phone in Idle state and the icon on the top shows it has two missed calls.
This is what is shown if you missed a call whilst you away from your desk.
I am unsure what you are after based on your reply.
My display does not change after I miss a call , so no number in de "clock" icon and no notification, date and time is displayed in my case not "2 missed calls" as in your screenshots.
we currently have a issue within the UCS 3.3.x and 4.x.x Software where a missed call is not shown if the call had information missing in the SIP signaling.
In order to verify this please raise a case with Polycom support via your Polycom reseller and provide the following: