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Missed Calls VVX410 and RFC 3326 Support

EricT
Occasional Visitor
‎08-30-2016 06:39 AM
‎08-30-2016 06:39 AM

Missed Calls VVX410 and RFC 3326 Support

Can you confirm which versions of VVX software support RFC 3326 "Call completed Elsewhere" tag so that the missed calls list does not include a huntgroup call answered by another party in the group.

Furthermore, we are trying to use this on Broadsoft and any additional info about which versions of Broadworks is required to give the working solution would be appreciated if known.

Thank You

Eric

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SteffenBaierUK
Polycom Employee & Community Manager Polycom Employee & Community Manager
Polycom Employee & Community Manager
‎08-30-2016 07:42 AM
‎08-30-2016 07:42 AM

Re: Missed Calls VVX410 and RFC 3326 Support

Hello

Simply check the release notes and admin guides

Replied via a mobile device
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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
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SteffenBaierUK
Polycom Employee & Community Manager Polycom Employee & Community Manager
Polycom Employee & Community Manager
‎09-05-2016 01:58 AM
‎09-05-2016 01:58 AM

Re: Missed Calls VVX410 and RFC 3326 Support

Hello EricT,

welcome to the Polycom Community.

I only had a brief look but it seems that we only partly support RFC 3326 Call completed elsewhere.

 

It seems this only works on shared lines and uses the call.advancedMissedCalls.reasonCodes Parameter to define what reason codes are used.

 

I suggest you work with a Polycom Reseller in regards of the full support and quote VOIP-26549.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
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