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Missed call display

Frequent Visitor

Missed call display

Hi Polycom.

 

We have VVX 300 and VVX 400 Phones with Firmware version: 4.1.8. We are having problem on the missed calls display

as we've changed the phone display name and label but still the old display name is showing for the missed call. Confirmed that Display name and label was properly configured and when dialling out we can see the correct name display. We also

tried to clear the misscalled ( call lists) but still we are getting same result. Any advise for this?

 

Thank you.

Message 1 of 8
7 REPLIES 7
Polycom Employee & Community Manager

Re: Missed call display

Hello userpabx,

welcome to the Polycom Community.

 

UC Software 4.1.8 is not the latest released software for the VVX so I suggest you test this using UC Software 5.4.0 first.


The community's VoIP FAQ contains this post here:

Oct 7, 2011 Question: How can I setup my Phone / Provisioning / Download / Upgrade / Update / Downgrade Software?
Resolution: Please check => here <=

 

In addition depending on your SIP server the Display name added to a Polycom phone via the Web Interface may be overwritten by the SIP Server itself so you may want to have a look on the SIP server first.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 2 of 8
Frequent Visitor

Re: Missed call display

Hi Steffen,

 

We are unable to upgrade the VVX phone as there is issue when we use 5.4 Polycom as our client has colored expansion and the Volume icon is not properly working this has been escalated to polycom and up to now we didn't hear any response.

 

In addition to my inquiry we've checked the SIP server the name was properly configured in our PABX  and it is displaying correct display name even when we are sending call even SIP logs is displaying correct name.

 

Do you have any suggestion aside from upgrading the firmware?

 

Thank you

Message 3 of 8
Polycom Employee & Community Manager

Re: Missed call display

Hello userpabx,

the next step would be to capture a wireshark trace of a call so you can compare what is send.

 

Jan 19, 2012 Question: How to troubleshoot Polycom VoIP related Issues?

Resolution: Please check => here <=

 

In addition could you share the Polycom ticket reference starting with 1- ?

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 4 of 8
Frequent Visitor

Re: Missed call display

Hi Stefen,

 

Yes, I've checked the sip logs please see below for sample trace:

 

 

+++
From: "Jie Lan" <sip:100@XX.XX.XX.XX:XXXX>;tag=AE98C412-6AD3AA11
To: <sip:119@XX.XX.XX.XX>;tag=as18e4d898
CSeq: 5870 SUBSCRIBE
Call-ID: b65cc39a-839a0fc9-6e0f3bf2@10.63.1.145
Contact: <sip:100@XX.XX.XX.XX:XXXX>
Allow: INVITE, ACK, BYE, CANCEL, OPTIONS, INFO, MESSAGE, SUBSCRIBE, NOTIFY, PRACK, UPDATE, REFER
Event: presence
User-Agent: PolycomVVX-VVX_400-UA/4.1.8.0628
Accept-Language: en
Accept: application/xpidf+xml,text/xml+msrtc.pidf
Authorization: Digest username="100", realm="xxxx.net", nonce="5f7d99c0", uri="sip:119@XX.XX.XX.XX:XXXX", response="42451b30c65d4d14c92cc4ce181f958f", algorithm=MD5
Max-Forwards: 70
Expires: 3600
Content-Length: 0
+++

 

Please see attached screenshot for your reference you will see there that calling name is correct but missed call is different.

 

About old issue:

 In addition could you share the Polycom ticket reference starting with 1- ? - Im currently getting the ticket number with our sales provider.

 

Thank you

 

Polycom Employee & Community Manager

Re: Missed call display

Hello userpabx,

The snippet you are showing is from presence so it will not be the same as from an INVITE.

 

Please check what is being send in the INVITE.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 6 of 8
Frequent Visitor

Re: Missed call display

Hi Steffen,

 

My apology for late update as I tried to do factory reset and based on latest test call we still got same result. Did you see the attached photo on my previous post?  here is the new call log:

 

 

 

++++
INVITE sip:119@XX.XX.XX.XX SIP/2.0.
Via: SIP/2.0/UDP XX.XX.XX.XX:1005;branch=z9hG4bK2621deb4;rport.
Max-Forwards: 70.
From: "Jie Lan" <sip:100@XX.XX.XX.XX:1005>;tag=as7f0de5b2.
To: <sip:119@XX.XX.XX.XX:1005>.
Contact: <sip:100@XX.XX.XX.XX:1005>.
Call-ID: 786c36d30d75471f00e8bfa30371f19e@XX.XX.XX.XX.
CSeq: 102 INVITE.
User-Agent: X-Connect.
Date: Mon, 14 Sep 2015 07:47:20 GMT.
Session-Expires: 7200.
Min-SE: 90.
Allow: INVITE, ACK, CANCEL, OPTIONS, BYE, REFER, SUBSCRIBE, NOTIFY, INFO, PUBLISH, MESSAGE.
Supported: replaces, timer.
Alert-Info: Default.
Remote-Party-ID: "Jie Lan" <sip:100@XX.XX.XX.XX>;party=calling;privacy=off;screen=no.
Content-Type: application/sdp.
Content-Length: 325.
.
v=0.
o=root 543341947 543341947 IN IP4 192.168.14.10.
s=IP PBX 11.17.0.
c=IN IP4 192.168.14.10.
t=0 0.
m=audio 13300 RTP/AVP 8 9 0 18 101.
a=rtpmap:8 PCMA/8000.
a=rtpmap:9 G722/8000.
a=rtpmap:0 PCMU/8000.
a=rtpmap:18 G729/8000.
a=fmtp:18 annexb=no.
a=rtpmap:101 telephone-event/8000.
a=fmtp:101 0-16.
a=ptime:20.
a=sendrecv.
+++

 

Thank you.


Regards,

Giselle

 

 

Message 7 of 8
Polycom Employee & Community Manager

Re: Missed call display

Hello Giselle,

so far you have not provided the originally requested Polycom service ticket reference.

 

In addition the FAQ suggestion should help you to troubleshoot the issue by checking the SIP logging of the phone in order to verify that at no stage this name is being submitted.

 

Again only posting a snippet from the Invite but not showing the rest of the messaging once the call is cleared does not enable anyone to help you troubleshooting this within the community.

 

My actions as a moderator are limited as I am unable to provide free support.

 

Mar 8, 2012 Question: What kind of support should I expect from the Community?
Clarification: Please check => here <=

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 8 of 8