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Missed calls wrong callerid on assisted Transfer

Frequent Advisor

Missed calls wrong callerid on assisted Transfer

Hi,

 

I have a litlle problem and I can't find the answer. I cann the receptionist with my cell phone. She see my callerid (10 digits). The transfer the call using an assisted transfer to user B. User B see the Callerid of the receptionnist on his phone. The receptionnist hangup because she change her ind and don't want to assist the transfer anymore.

 

The callerid on user B is updated (Connected Party Identification) to my 10 digits mobile number. If user B doesn't answer the phone, the miss call logs will display the receptionnists extension but not my 10 digits number.

 

Using Asterisk 11.X and Polycom 5.4 on VVX phone.

 

Thx !

Message 1 of 6
5 REPLIES 5
Polycom Employee & Community Manager

Re: Missed calls wrong callerid on assisted Transfer

Hello DavidG,

welcome back to the Polycom Community.

5.4 is not a correct software number as we have 5.4.0.5841 or 5.4.0.10182

 

I would need so see a wireshark trace of the signalling to verify this but for myself this is outside the scope of what I can offer via the community.

 

You can post it and maybe another member looks at it but if nobody answers the next step is to raise a ticket with Polycom support via your reseller.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 6
Frequent Advisor

Re: Missed calls wrong callerid on assisted Transfer

5.4.0.5841

 

For sure the Polycom phone is receiving the callerid update because while it's ringing, we can see the 10 digits caller id after the receptionnist hangup. The problem is the Polycom phone is not using this new information to store in the miss call logs.

 

David

Message 3 of 6
Frequent Advisor

Re: Missed calls wrong callerid on assisted Transfer

Hi Polycom Community,

 

I have been able to raise this as a features request to Polycom. For the moment, they are saying they don't have any request except from me for this features. Anyone else having the same problem that me ?

 

Thx !

Message 4 of 6
Occasional Visitor

Re: Missed calls wrong callerid on assisted Transfer

I have the exact same issue. Also when the call is picked up from Park. It shows the proper Caller ID but it's not reflected anywhere in call log. Have you beed abel to find the solutuon? 

Message 5 of 6
Frequent Advisor

Re: Missed calls wrong callerid on assisted Transfer

Nope , I have a feature request open since about 8 months. I'm trying to get more people to also request that features. I will tell Polycom we are now two to request that features.
Message 6 of 6