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Missing files

NCAKK
Occasional Contributor

Missing files

strange, on a 650 Polycom Sound station, This message displays on the phone when the provision credentials are enter and saved. (Error: Missing Files,config.reverted)

 

here is what has been done;

 

1.The phone is at factory default. 
2. I enter the provision credentials. 
3. I save and reboot the phone, right away before it reboots it displays, Error: Missing Files,config.reverted.

 

any idea

Message 1 of 5
4 REPLIES 4
SteffenBaierUK
Polycom Employee & Community Manager

Re: Missing files

Hello NCAKK,

 

same advise and suggestions as in my last reply to yourself.

 

It is always helpful posting the current phone software.

 

In addition checking the phone logs or simply the provisioning server logs will tell you what files the phone is expecting to be able to load.

 

Feedback to a solved solution is appreciated for other users that may find this post via the search function.

 

Best Regards

 

Steffen Baier

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The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 5
SteffenBaierUK
Polycom Employee & Community Manager

Re: Missing files

Hello NCAKK,

 

just as a follow up for the Forum Search an extract from the UCS 4.0.1 Admin Guide:

 

Missing files, config. reverted


This message displays when errors in the configuration and a failure to download the configuration files force the phone to revert to its previous (known) condition with a complete set of configuration files.

 

This will also display if the files listed in the <MAC Address>.cfg file are not present on the provisioning server.

 

 

Best Regards

 

Steffen Baier

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 3 of 5
NCAKK
Occasional Contributor

Re: Missing files

hi,

 

firmware is UC 4.0.1

I will let you know what the issue was

 

tks

Message 4 of 5
NCAKK
Occasional Contributor

Re: Missing files

hi,

just to let you know that there was the file direct.cfg in the MAC file that was doing all this.

When file was removed it solved the issue.

 

tks

Message 5 of 5