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MoH providers for VVX 500

SOLVED
Occasional Contributor

MoH providers for VVX 500

Where can I find examples of music on hold implementations compatible with the VoIpProt.SIP.musicOnHold.uri configuration option in UCS 4.1.0?  Is there any additional documentation on what is required from the source -- whether it can be a media stream, SIP endpoint, etc.?

Message 1 of 4
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Polycom Employee & Community Manager

Re: MoH providers for VVX 500

Hello CTC,

 

yes that is an INVITE scenario and no direct stream address to my knowledge.

 

This was implemented for an Interoperability partner and works as it had been designed.

 

Asterisk for example has many possibilities to simply stream something via the MoH functionality / extension answering a call.

 

Best Regards

 

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 4 of 4
3 REPLIES 3
Polycom Employee & Community Manager

Re: MoH providers for VVX 500

Hello CTC,

welcome back to the Polycom Community.

Judging by the fact that you are utilizing UCS 4.1.0 I assume you have a LYNC Server.

 

If yes then please be aware that local Music on Hold is currently not available on Polycom phones.

 

If SIP then a format like VoIpProt.SIP.musicOnHold.uri="moh@10.252.122.122" is sufficient.

 

Above used with an compatible server simply plays back a local MoH in the supported format.

 

Example on Asterisk:

 

exten => moh,1,Answer
exten => moh,2,MusicOnHold()

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 4
Occasional Contributor

Re: MoH providers for VVX 500

 

Thank you.

 

I apologize for the mistake, I'm actually working with UCS 4.1.3 in a SIP environment.

 

Based on the Asterisk example, am I correct in assuming that the MoH has to be provided by SIP request, and I cannot connect directly to an RTP stream of an audio file?

Message 3 of 4
Polycom Employee & Community Manager

Re: MoH providers for VVX 500

Hello CTC,

 

yes that is an INVITE scenario and no direct stream address to my knowledge.

 

This was implemented for an Interoperability partner and works as it had been designed.

 

Asterisk for example has many possibilities to simply stream something via the MoH functionality / extension answering a call.

 

Best Regards

 

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 4 of 4