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Model 430 New Call Button Programmed to call ext 800

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Occasional Visitor

Model 430 New Call Button Programmed to call ext 800

When setting up the phone everything works you can call out and receive calls. But the "New Call" seems to be preprogrammed to dial ext 800 which is just a message from Polycom saying phone is set up and working. How can I program that key so that when you press it you can actually place a call? I'm sure it is an easy fix but not one I have been able to find thus far.

Thank you! 

Message 1 of 4
3 REPLIES 3
Polycom Employee & Community Manager

Re: Model 430 New Call Button Programmed to call ext 800

Hello Harber25,

 

welcome to the Polycom Community.

 

What happens if you just lift the Handset or press the Speaker Button?

 

Does this dial the Number as well?

 

Best Regards

 

Steffen Baier

 

Polycom Global Services

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 4
Highlighted
Occasional Visitor

Re: Model 430 New Call Button Programmed to call ext 800

If you lift the headset you can dial any number you wish. The only reason we really need this button is if you are on the line you cannot place anyone hold and dial another in office extension. On our other phones same model we can place a call on hold hit new call and dial an inner office extension if need be. As I said anytime you press the new call button now it just dials the polycom set up message.


Thank you for any help you can provide.

Message 3 of 4
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Polycom Employee & Community Manager

Re: Model 430 New Call Button Programmed to call ext 800

OK,

 

I can only imagine that someone re-programmed the Softkey with that Feature.

 

You would need to check the Provisioning Server for the files loaded by the Phone.

 

I would suggest you check the Firmware and upgrade to the latest available and start from scratch with these Phones.

 

Best Regards

 

Steffen Baier

 

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 4