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Model 430 New Call Button Programmed to call ext 800

Occasional Visitor

Model 430 New Call Button Programmed to call ext 800

When setting up the phone everything works you can call out and receive calls. But the "New Call" seems to be preprogrammed to dial ext 800 which is just a message from Polycom saying phone is set up and working. How can I program that key so that when you press it you can actually place a call? I'm sure it is an easy fix but not one I have been able to find thus far.

Thank you! 

Message 1 of 4
3 REPLIES 3
Polycom Employee & Community Manager

Re: Model 430 New Call Button Programmed to call ext 800

Hello Harber25,

 

welcome to the Polycom Community.

 

What happens if you just lift the Handset or press the Speaker Button?

 

Does this dial the Number as well?

 

Best Regards

 

Steffen Baier

 

Polycom Global Services




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Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 2 of 4
Occasional Visitor

Re: Model 430 New Call Button Programmed to call ext 800

If you lift the headset you can dial any number you wish. The only reason we really need this button is if you are on the line you cannot place anyone hold and dial another in office extension. On our other phones same model we can place a call on hold hit new call and dial an inner office extension if need be. As I said anytime you press the new call button now it just dials the polycom set up message.


Thank you for any help you can provide.

Message 3 of 4
Polycom Employee & Community Manager

Re: Model 430 New Call Button Programmed to call ext 800

OK,

 

I can only imagine that someone re-programmed the Softkey with that Feature.

 

You would need to check the Provisioning Server for the files loaded by the Phone.

 

I would suggest you check the Firmware and upgrade to the latest available and start from scratch with these Phones.

 

Best Regards

 

Steffen Baier

 

Polycom Global Services




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 4 of 4