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Modifying digit maps -- phone thinks user is done dialing prematurely

PhonesAreNeat
Occasional Contributor

Modifying digit maps -- phone thinks user is done dialing prematurely

I have a situation where under a certain circumstance, the phone sends out the call before the user is done dialing.  It only happens (that I have noticed) when the user enters "**".  Before they can finish entering the rest of the code the phone sends the call off.  I'm buliding remote pickup, so I need the user to be able to keep entering digits after the dobule asterisk.  I was poking around the various config files and templates on my provisioning server but can't find the source of the problem.

 

I noticed something similar in this post, but being a novice, did not know where to find this digit map to alter it.  Thanks in advance.

 

SIP/UCS: 4.0.1.13681

Model: SoundPoint IP450

 

 

Message 1 of 4
3 REPLIES 3
SteffenBaierUK
Polycom Employee & Community Manager

Re: Modifying digit maps -- phone thinks user is done dialing prematurely

Hello PhonesAreNeat,

welcome to the Polycom Community.

We encourage all users to read the Welcome Post, the FAQ and use the Forum Search => here <=.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 4
PhonesAreNeat
Occasional Contributor

Re: Modifying digit maps -- phone thinks user is done dialing prematurely

Steffen, I've read through these and also scoured the existing posts.  Hence the link to someone with a similar issue but one that nonetheless I could not extract an answer from.

Message 3 of 4
SteffenBaierUK
Polycom Employee & Community Manager

Re: Modifying digit maps -- phone thinks user is done dialing prematurely

Hello,

 

please ensure to follow up above "search" link as it brings you directly to the Digitmap explanation and below snippet should be containing what you are looking for:

 

Adding Star / Asterisk / Hash / Pound Feature Codes:

 

The Digitmap is not aware of any * or # Codes and therefore applies the impossible match handling and will send this straight to the SIP Platform.

 

It may be desired to use codes like *97 to pickup a call or # to have a billing code added to the Dial String.

 

Adding |*97 to the Digit Map above would allow this Feature Code to be dialed and then send to the SIP Platform

 

Adding |8xx#xxxx to the Digit Map above would allow to dial 800#1234

 

You can change content via the Phone Web Interface

 

SIP => Local Settings => Digit

 

or

 

changing the dialplan.digitmap="” via a configuration file on the Provisioning Server.

 

If you are still struggeling please contact your Polycom Partner or Polycom Support (PPI will occur).

 

Best Regards

 

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 4