I have a situation where under a certain circumstance, the phone sends out the call before the user is done dialing. It only happens (that I have noticed) when the user enters "**". Before they can finish entering the rest of the code the phone sends the call off. I'm buliding remote pickup, so I need the user to be able to keep entering digits after the dobule asterisk. I was poking around the various config files and templates on my provisioning server but can't find the source of the problem.
I noticed something similar in this post, but being a novice, did not know where to find this digit map to alter it. Thanks in advance.
Model: SoundPoint IP450
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Steffen, I've read through these and also scoured the existing posts. Hence the link to someone with a similar issue but one that nonetheless I could not extract an answer from.
please ensure to follow up above "search" link as it brings you directly to the Digitmap explanation and below snippet should be containing what you are looking for:
Adding Star / Asterisk / Hash / Pound Feature Codes:
The Digitmap is not aware of any * or # Codes and therefore applies the impossible match handling and will send this straight to the SIP Platform.
It may be desired to use codes like *97 to pickup a call or # to have a billing code added to the Dial String.
Adding |*97 to the Digit Map above would allow this Feature Code to be dialed and then send to the SIP Platform
Adding |8xx#xxxx to the Digit Map above would allow to dial 800#1234
You can change content via the Phone Web Interface
SIP => Local Settings => Digit
changing the dialplan.digitmap="” via a configuration file on the Provisioning Server.
If you are still struggeling please contact your Polycom Partner or Polycom Support (PPI will occur).