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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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I have a situation where under a certain circumstance, the phone sends out the call before the user is done dialing.  It only happens (that I have noticed) when the user enters "**".  Before they can finish entering the rest of the code the phone sends the call off.  I'm buliding remote pickup, so I need the user to be able to keep entering digits after the dobule asterisk.  I was poking around the various config files and templates on my provisioning server but can't find the source of the problem.

 

I noticed something similar in this post, but being a novice, did not know where to find this digit map to alter it.  Thanks in advance.

 

SIP/UCS: 4.0.1.13681

Model: SoundPoint IP450

 

 

3 REPLIES 3
HP Recommended

Hello PhonesAreNeat,

welcome to the Polycom Community.

We encourage all users to read the Welcome Post, the FAQ and use the Forum Search => here <=.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

Steffen, I've read through these and also scoured the existing posts.  Hence the link to someone with a similar issue but one that nonetheless I could not extract an answer from.

HP Recommended

Hello,

 

please ensure to follow up above "search" link as it brings you directly to the Digitmap explanation and below snippet should be containing what you are looking for:

 

Adding Star / Asterisk / Hash / Pound Feature Codes:

 

The Digitmap is not aware of any * or # Codes and therefore applies the impossible match handling and will send this straight to the SIP Platform.

 

It may be desired to use codes like *97 to pickup a call or # to have a billing code added to the Dial String.

 

Adding |*97 to the Digit Map above would allow this Feature Code to be dialed and then send to the SIP Platform

 

Adding |8xx#xxxx to the Digit Map above would allow to dial 800#1234

 

You can change content via the Phone Web Interface

 

SIP => Local Settings => Digit

 

or

 

changing the dialplan.digitmap="” via a configuration file on the Provisioning Server.

 

If you are still struggeling please contact your Polycom Partner or Polycom Support (PPI will occur).

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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