Plantronics + Polycom. Now together as Poly Logo

Monitored BLF Causes Blank Screen

Occasional Advisor

Monitored BLF Causes Blank Screen

I've recently upgrade a few lab phones to  When one of my BLF monitored users receives a call, the portion of my screen that shows the date and time goes blank (I have spontaneous call appearance turned off).  My in-service 3.3.2 phones do not exhibit this behavior.  Is this a known issue and/or is there a workaround?

Message 1 of 3
Polycom Employee & Community Manager

Re: Monitored BLF Causes Blank Screen

Hello lugnutm


welcome to the Polycom Community.


I think I have seen a similar issue but would recommend to work with your Polycom Reseller to bring this to the Attention of the Polycom Support team.


Best Regards


Steffen Baier


Polycom Global Services

The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 3
Occasional Visitor

Re: Monitored BLF Causes Blank Screen

lugnut83, I am having the same issue now that I upgraded. Did you get this issues resolved?

Message 3 of 3