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Monitored BLF Causes Blank Screen

lugnut83
Occasional Advisor

Monitored BLF Causes Blank Screen

I've recently upgrade a few lab phones to 4.0.2.11307.  When one of my BLF monitored users receives a call, the portion of my screen that shows the date and time goes blank (I have spontaneous call appearance turned off).  My in-service 3.3.2 phones do not exhibit this behavior.  Is this a known issue and/or is there a workaround?

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2 REPLIES 2
SteffenBaierUK
Polycom Employee & Community Manager

Re: Monitored BLF Causes Blank Screen

Hello lugnutm

 

welcome to the Polycom Community.

 

I think I have seen a similar issue but would recommend to work with your Polycom Reseller to bring this to the Attention of the Polycom Support team.

 

Best Regards

 

Steffen Baier

 

Polycom Global Services

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 3
callworth
Occasional Visitor

Re: Monitored BLF Causes Blank Screen

lugnut83, I am having the same issue now that I upgraded. Did you get this issues resolved?

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