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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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‎05-08-2012 02:38 PM

HP Recommended

I've recently upgrade a few lab phones to 4.0.2.11307.  When one of my BLF monitored users receives a call, the portion of my screen that shows the date and time goes blank (I have spontaneous call appearance turned off).  My in-service 3.3.2 phones do not exhibit this behavior.  Is this a known issue and/or is there a workaround?

2 REPLIES 2

‎05-08-2012 02:43 PM

HP Recommended

Hello lugnutm

 

welcome to the Polycom Community.

 

I think I have seen a similar issue but would recommend to work with your Polycom Reseller to bring this to the Attention of the Polycom Support team.

 

Best Regards

 

Steffen Baier

 

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
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‎11-08-2012 11:50 AM

HP Recommended

lugnut83, I am having the same issue now that I upgraded. Did you get this issues resolved?

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