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More than two calls on Polycom 6000

SOLVED
SteffenBaierUK
Polycom Employee & Community Manager

Re: More than two calls on Polycom 6000

Hello @Cazimmy,

 

I am unsure what your expectations are but you posted in the Polycom community and I provided a correct and accurate answer and assessment of the technical capabilities of the discussed phone.

 

I explained this referring to an FAQ article I had provided and apologized for what you thought was a snippy comment.

 

I am unsure who within Polycom or what Polycom reseller had given you incomplete information but as we discussing facts here do not see any issue.

 

This happened on a weekend outside hours in my spare time.

Best Regards

Steffen Baier

Polycom Global Services

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 11 of 13
BitzPC
Occasional Visitor

Re: More than two calls on Polycom 6000

Hi, while this can support 2 lines / calls, I'm curious if there's a way to make it so the Polycom unit can accept two incoming transfers?

 

Example: All calls are answered by a Receptionist and then transferred into the Lawyer. Lawyer can answer the first call on the Polycom, but the second call-in attempted doesn't run to the Polycom.

 

I know they can click the Conference button and make an outgoing call to merge all three callers together, but was making sure there wasn't a way to merge the three calls via two being transferred into the Polycom.  :)

Message 12 of 13
SteffenBaierUK
Polycom Employee & Community Manager

Re: More than two calls on Polycom 6000

Hello @BitzPC,

 

welcome to the Polycom Community.

Both the community's Must Read First and the community's FAQ reference the basic minimum information a new or follow up post should contain.

This ensures the questions having to be asked are limited and any new or follow up post contains the right amount of details to ensure any voluntary participant within the community does not spend additional time chasing basic information.

As a reminder the basic information asked for:

 

  • Provide the exact Software Version of your Phone
  • Provide the Phone Model
  • Provide the Call Platform (aka openSIP,Skype for Business Online, Skype for Business on Premise, Lync)
  • Additional Polycom Infrastructure (RPRM,PDMS or BToE)
  • If applicable provide a backup of the phone in question

UC Software 4.0.0 or later via the Web Interface Utilities > Phone Backup & Restore > Phone Backup > Phone Backup

  • If possible provide a Log and either attach them or use the Code Tag.Consult the Troubleshooting Section found within the FAQ if applicable
  • If possible provide the MAC Address or Serial of the device
  • Provide details if the issue is a day 1 issue or only happened after an upgrade or any other relevant details

Whilst providing some of these details may not directly impact any possible answer the community can provide, it does enable Polycom to have an overview of the current software used. In addition providing all details at the same time allow us to check logs or look up a potential support partners if an issue needs to come into support. It also enables us to verify the entitlement for using features.

 

Please ensure you always check the FAQ's and/or utilize the community search before posting any new topics or follow up post’s.

 

Stating the above this post is about the SSIP6000 which only support 1 line so please post a new post and include the above relevant details.

 

I am closing this post.


Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 13 of 13