Plantronics + Polycom. Now together as Poly Logo

Multicast Page Button (Paging)

Multicast Page Button (Paging)

We just implemented the Multicast paging on our 4.0.4 version phones.  The feature works fine when the phone is in an idle state.  However, when in off hook, or hold, when you would usually use the Paging function, there is no Key.

 

Is there a way to change this behavior without adding a EFK soft key.  Or, has this been corrected in later versions of the software?

 

following an earlier post, I was able to add the soft key using the $FPage$ action.  However, this is a bit of a hack since the button is there by default when the feature is activated.  We added our soft key to just the Dialtone, and Hold statuses and used the precede =1 tag so that our new key would appear close to where the default would have been. 

 

Thank you

 

Mike 

Message 1 of 2
1 REPLY 1
Polycom Employee & Community Manager

Re: Multicast Page Button (Paging)

Hello Mike,

welcome to the Polycom Community.

The community's VoIP FAQ contains this post here:

 

Nov 25, 2011 Question: How can I change the functionality of a softkey button / use EFK?

Resolution: Please check => here <=


Example 5 is what you are after. Simply add the same softkey in the hold scenario. The FAQ post explains all the details you require.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 2 of 2