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Multicast Page Button (Paging)

Occasional Visitor

Multicast Page Button (Paging)

We just implemented the Multicast paging on our 4.0.4 version phones.  The feature works fine when the phone is in an idle state.  However, when in off hook, or hold, when you would usually use the Paging function, there is no Key.


Is there a way to change this behavior without adding a EFK soft key.  Or, has this been corrected in later versions of the software?


following an earlier post, I was able to add the soft key using the $FPage$ action.  However, this is a bit of a hack since the button is there by default when the feature is activated.  We added our soft key to just the Dialtone, and Hold statuses and used the precede =1 tag so that our new key would appear close to where the default would have been. 


Thank you



Message 1 of 2
Polycom Employee & Community Manager

Re: Multicast Page Button (Paging)

Hello Mike,

welcome to the Polycom Community.

The community's VoIP FAQ contains this post here:


Nov 25, 2011 Question: How can I change the functionality of a softkey button / use EFK?

Resolution: Please check => here <=

Example 5 is what you are after. Simply add the same softkey in the hold scenario. The FAQ post explains all the details you require.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 2