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Multiparty error with sound structure and polycom touch control

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Visitor

Multiparty error with sound structure and polycom touch control

Hi,

My Sound Structure on VOIP card connected to Cisco call manager. We can use the Sound Structure studio to call multiple party conference. We have issue using the Polycom Touch control to do the conference and error "no more site can be added because the meeting is full". Any advice?
Message 1 of 4
3 REPLIES 3
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Polycom Employee & Community Manager

Re: Multiparty error with sound structure and polycom touch control

Hello Ronald Han,

welcome to the Polycom Community.

It is always useful to include the currently used UC Software version as issues experienced may already be addressed in a newer release.

Please also state the Software Version of the CUCM you are using.


This also allows yourself and others to check against current software release notes.

The above is also stated in the "Read First"

Therefore the Polycom VoIP FAQ contains this post here:

Question: How can I find out my SIP UC Software Version or the BootROM Version of my Phone?
Resolution: Please check here

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 4
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Visitor

Re: Multiparty error with sound structure and polycom touch control

Touch control version

Panel Software: 1.16.0-47

System Software: 1.16.0-32

 

Sound Structure firmware : 1.7

UC Software Version 4.0.8.1608

 

Appearanty.

The Touch panel is not able to make another call and error message "meeting full" will be shown

Also, i cant pick up another call when it in a call. over at the SS studio, all can be done.

Message 3 of 4
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Polycom Employee & Community Manager

Re: Multiparty error with sound structure and polycom touch control

Hello Ronald Han,

I had a brief look internally and any error message similar to this is HDX Video Endpoint and Exchange related.

 

I suggest you get your Polycom reseller to open a case so we can look at the scenario and logs.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 4