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Multiple IP 650 phones crashing

SteffenBaierUK
Polycom Employee & Community Manager

Re: Multiple IP 650 phones crashing

Hello Larry,

The XML file naming convention does not need to follow a certain name for the starting tags.

 

I just named them that way.

 

The Memory output only shows at level 2 so your syslog needs to be changed on the phone to report Level 2:

 

device.set="1" device.syslog.renderLevel.set="1" device.syslog.renderLevel="2"

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 11 of 15
LarryMcP
Occasional Advisor

Re: Multiple IP 650 phones crashing

Thanks, that did the trick!   I do see a bunch of CpuLoad / memShow statistics coming in to the syslog.

 

I will post another update next time we have a crash.  Shouldn't take too long; we have had 3 crashes today so far.

 

 

Message 12 of 15
LarryMcP
Occasional Advisor

Re: Multiple IP 650 phones crashing

Okay here we go:  we had a crash a short while ago while the CPU/memory logging was running, and I've attached the syslog here.  It contains several of the CPU/memory logs from that phone (as well as others), and the crash is at the bottom.

 

Thanks again for taking a look.   I hope this info helps!

 

- Larry McP.

 

SteffenBaierUK
Polycom Employee & Community Manager

Re: Multiple IP 650 phones crashing

Hello Larry,

the memory does not seem to go down but the log before the crash shows:

 

Nov 19 17:13:44 192.168.1.201 1119171344|sys  |*|03|0x9571a800 (tApp1): memPartFree: invalid block 0x95502b00 in partition 0x94e51cec.

Please go ahead and raise this via one of the resellers I mentioned before.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 14 of 15
LarryMcP
Occasional Advisor

Re: Multiple IP 650 phones crashing

Good evening Mr. Baier:  we have contacted both of the resellers you looked up for us, and unfortunately we're not able to get them to work with us on these phones.  One of the vendors noted that the original support contract expired, and the other vendor referred us to a "sub-vendor" who could only work with the original purchaser of the phones.

 

I tried asking both vendors if we could purchase a support contract, and I also offered to pay to reactivate the support on these phones.   But neither one of them is able to do that, even when we offer to pay for the service.

 

Is there any other way that we can get help on this issue?  We are truly in need of assistance with this crashing problem, which even now continues to happen every day, and does not respond to anything else we've tried.   We would be willing to pay for the support, such as a per-incident fee or similar, in order to get this issue resolved.   I am writing to you in the hope that somehow, some way, there is an option for us to get the assistance that we so dearly need in this situation.

 

Message 15 of 15