am Trying to Configure Multiple sip acconunts on trio-
Senario Line 1- Ringcentral, Line 2 - Local Avaya Office sip line
Ringcentral got sucessfully registered, but avaya sip is not getting connected.
attached below the config file for reference.
kindly advise what has gone wrong.
Hello @Randhir ,
welcome back to the Poly community.
Some or a couple of your old post(s) or reply(s) to them => here <= are still open/pending as you have not marked these as "Accept as a solution" or at least provide some form of feedback or answer.
If they are in this state nobody finding them via a community search will know if an answer or advice provided was useful and has maybe helped you.
Could you therefore kindly go over them and mark or answer as appropriate?
If they are marked as "Accept as a solution" other users can find these easier and it helps them to utilise the community more efficiently. Please do not simply mark them without any type of feedback.
For your new post:
Both the communities Must Read First and the FAQ reference the basic minimum information a new or follow up post should contain.
This ensures the questions having to be asked are limited and any new or follow up post contains the right amount of details to ensure any voluntary participant within the community does not spend additional time chasing basic information.
As a reminder the basic information asked for:
UC Software 4.0.0 or later via the Web Interface Utilities > Phone Backup & Restore > Phone Backup > Phone Backup. Please rename into .TXT or Zip the file to attach.
Since UC Software 5.9.0 simply provide this via the Web Interface Diagnostics > Download Support Information Package
Whilst providing some of these details may not directly impact any possible answer the community can provide, it does enable Poly to have an overview of the current software used. In addition, providing all details at the same time allow us to check logs or look up potential support partners if an issue needs to come into support. It also enables us to verify the entitlement for using features.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Error Log -
1009141630|clist|4|00|dbCfg::getServerDir:Unknown dbCfg type 1009141630|clist|4|00|dbCfg::getServerDir:Unknown dbCfg type 1009141646|clist|4|00|dbCfg::getServerDir:Unknown dbCfg type 1009141646|clist|4|00|dbCfg::getServerDir:Unknown dbCfg type 1009141719|copy |4|00|Configuration of URL failed 1009141719|clist|4|00|dbIO::processResult:no host 1009141826|cfg |5|00|Prm|Parameter acd.reg requested type 0 (UInt) but is of type 2 (SInt) 1009141826|sip |*|00|Sip Unregistering user:202@192.168.2.10 display name:202 authorizing user name:'202' index value:1 1009141826|sip |4|00|SipRemoveMonitoredUser : CSTA Line Not Found 1009141826|sip |*|00|SipUserRemove: user 1 being removed. 1009141826|cfg |5|00|Prm|Parameter acd.reg requested type 0 (UInt) but is of type 2 (SInt) 1009141826|cfg |5|00|Prm|Parameter reg.x.outboundProxy.port requested type 0 but is of type 2 1009141826|sip |*|00|Sip registering user:202@192.168.2.10 display name:202 authorizing user name:'202' index value:1 1009141826|utilm|4|00|uBLFUnCompressed: File /data/polycom/ffs0/Config/Local/WebTicket/0/sip.usr doesn't exist or is empty 1009141830|clist|4|00|dbCfg::getServerDir:Unknown dbCfg type 1009141830|clist|4|00|dbCfg::getServerDir:Unknown dbCfg type 1009141831|sip |*|00|User removed 1009141836|copy |4|00|Configuration of URL failed 1009141836|cfg |4|00|Prov|Could not download file 0004f2fd4e88-web.cfg 1009141836|cfg |4|00|Prov|Uploading phoneWeb.cfg failed 1009141836|cfg |4|00|Prov|Update configuration failed 1009141837|clist|4|00|dbCfg::getServerDir:Unknown dbCfg type 1009141837|clist|4|00|dbCfg::getServerDir:Unknown dbCfg type 1009141919|copy |4|00|Configuration of URL failed 1009141919|clist|4|00|dbIO::processResult:no host 1009141925|clist|4|00|dbCfg::getServerDir:Unknown dbCfg type 1009141925|clist|4|00|dbCfg::getServerDir:Unknown dbCfg type 1009142019|copy |4|00|Configuration of URL failed 1009142019|clist|4|00|dbIO::processResult:no host
Hello @Randhir ,
Still:
Some or a couple of your old post(s) or reply(s) to them => here <= are still open/pending as you have not marked these as "Accept as a solution" or at least provide some form of feedback or answer.
If they are in this state nobody finding them via a community search will know if an answer or advice provided was useful and has maybe helped you.
Could you therefore kindly go over them and mark or answer as appropriate?
If they are marked as "Accept as a solution" other users can find these easier and it helps them to utilise the community more efficiently. Please do not simply mark them without any type of feedback.
If these are not updated with some form of a meaningful update or mark as solution provided we cannot even start and try and help.
Best Regards
Steffen Baier
My understanding is that the Trio 8300/8500/8800 ip conference phone only support a single registration. Any registrations above 1 will fail.
Hello @jlwilliams ,
Welcome to the Poly Community.
Please ensure you always check the FAQ's and/or utilize the community search before posting any new topics or follow up posts.
Aug 15, 2018 Question: Can I enable more than 1 Line on my Poly Trio?
Resolution: UC Software 5.5.2 for Polycom Trio added the Hybrid registration feature. Details are in the Admin Guide or => here <= and it can be up to 3 different lines.
and
Jan 25, 2016 Question:How many Lines can I register using Poly phones with Lync Server / Skype for Business server ?
Resolution: UC Software 5.8.0 for VVX phones and UC Software 5.5.2 for Poly Trio added the Hybrid registration feature. Details are in the Admin Guide or => here <= up to 3 different lines. The first one must be Skype for Business / Office 365
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier