Multiple SIP accounts on Polycom Trio 8800

[Randhir]

am Trying to Configure Multiple sip acconunts on trio- 

Senario Line 1-  Ringcentral, Line 2 - Local Avaya Office sip line

Ringcentral got sucessfully registered, but avaya sip is not getting connected. 

attached below the config file for reference. 

kindly advise what has gone wrong. 

[SteffenBaierUK]

Hello @Randhir ,

welcome back to the Poly community.

Some or a couple of your old post(s) or reply(s) to them => here <= are still open/pending as you have not marked these as "Accept as a solution" or at least provide some form of feedback or answer.

If they are in this state nobody finding them via a community search will know if an answer or advice provided was useful and has maybe helped you.

Could you therefore kindly go over them and mark or answer as appropriate?

If they are marked as "Accept as a solution" other users can find these easier and it helps them to utilise the community more efficiently. Please do not simply mark them without any type of feedback.

For your new post:

Both the communities Must Read First and the FAQ reference the basic minimum information a new or follow up post should contain.

This ensures the questions having to be asked are limited and any new or follow up post contains the right amount of details to ensure any voluntary participant within the community does not spend additional time chasing basic information.

As a reminder the basic information asked for:

• Provide the exact Software Version of your Phone
• Provide the Phone Model
• Provide the Call Platform (aka openSIP,Teams, Skype for Business Online, Skype for Business on Premise, Lync)
• Provide details if UC / SIP or ObiEdition
• Additional Poly Infrastructure (RPRM,PDMS or BToE)
• If applicable provide a backup of the phone in question

UC Software 4.0.0 or later via the Web Interface Utilities > Phone Backup & Restore > Phone Backup > Phone Backup. Please rename into .TXT or Zip the file to attach.
Since UC Software 5.9.0 simply provide this via the Web Interface Diagnostics > Download Support Information Package

• If possible provide a Log and either attach them or use the Code Tag.Consult the Troubleshooting Section found within the FAQ if applicable
• If possible provide the MAC Address or Serial of the device
• Provide details for example if the issue is a day 1 issue or only happened after an upgrade or any other relevant details
• For questions around Support please check here

Whilst providing some of these details may not directly impact any possible answer the community can provide, it does enable Poly to have an overview of the current software used. In addition, providing all details at the same time allow us to check logs or look up potential support partners if an issue needs to come into support. It also enables us to verify the entitlement for using features.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

[Randhir]

• Firmware - 5.9.0.108
• Provide the Phone Model - Trio 8800
• Provide the Call Platform - SIP 
• Provide details if UC / SIP or ObiEdition - Line 1 Ringcentral Sip, Line 2 Avaya Sip
• backup file attached

Error Log - 

1009141630|clist|4|00|dbCfg::getServerDir:Unknown dbCfg type
1009141630|clist|4|00|dbCfg::getServerDir:Unknown dbCfg type
1009141646|clist|4|00|dbCfg::getServerDir:Unknown dbCfg type
1009141646|clist|4|00|dbCfg::getServerDir:Unknown dbCfg type
1009141719|copy |4|00|Configuration of URL failed
1009141719|clist|4|00|dbIO::processResult:no host
1009141826|cfg  |5|00|Prm|Parameter acd.reg requested type 0 (UInt) but is of type 2 (SInt)
1009141826|sip  |*|00|Sip Unregistering user:202@192.168.2.10 display name:202 authorizing user name:'202' index value:1
1009141826|sip  |4|00|SipRemoveMonitoredUser : CSTA Line Not Found  
1009141826|sip  |*|00|SipUserRemove: user 1 being removed.
1009141826|cfg  |5|00|Prm|Parameter acd.reg requested type 0 (UInt) but is of type 2 (SInt)
1009141826|cfg  |5|00|Prm|Parameter reg.x.outboundProxy.port requested type 0 but is of type 2
1009141826|sip  |*|00|Sip registering user:202@192.168.2.10 display name:202 authorizing user name:'202' index value:1
1009141826|utilm|4|00|uBLFUnCompressed: File /data/polycom/ffs0/Config/Local/WebTicket/0/sip.usr doesn't exist or is empty
1009141830|clist|4|00|dbCfg::getServerDir:Unknown dbCfg type
1009141830|clist|4|00|dbCfg::getServerDir:Unknown dbCfg type
1009141831|sip  |*|00|User removed
1009141836|copy |4|00|Configuration of URL failed
1009141836|cfg  |4|00|Prov|Could not download file 0004f2fd4e88-web.cfg
1009141836|cfg  |4|00|Prov|Uploading phoneWeb.cfg failed
1009141836|cfg  |4|00|Prov|Update configuration failed
1009141837|clist|4|00|dbCfg::getServerDir:Unknown dbCfg type
1009141837|clist|4|00|dbCfg::getServerDir:Unknown dbCfg type
1009141919|copy |4|00|Configuration of URL failed
1009141919|clist|4|00|dbIO::processResult:no host
1009141925|clist|4|00|dbCfg::getServerDir:Unknown dbCfg type
1009141925|clist|4|00|dbCfg::getServerDir:Unknown dbCfg type
1009142019|copy |4|00|Configuration of URL failed
1009142019|clist|4|00|dbIO::processResult:no host

[SteffenBaierUK]

Hello @Randhir ,

Still:

Some or a couple of your old post(s) or reply(s) to them => here <= are still open/pending as you have not marked these as "Accept as a solution" or at least provide some form of feedback or answer.

If they are in this state nobody finding them via a community search will know if an answer or advice provided was useful and has maybe helped you.

Could you therefore kindly go over them and mark or answer as appropriate?

If they are marked as "Accept as a solution" other users can find these easier and it helps them to utilise the community more efficiently. Please do not simply mark them without any type of feedback.

If these are not updated with some form of a meaningful update or mark as solution provided we cannot even start and try and help.

Best Regards

Steffen Baier

[jlwilliams]

My understanding is that the Trio 8300/8500/8800 ip conference phone only support a single registration.  Any registrations above 1 will fail.  

[SteffenBaierUK]

Hello @jlwilliams ,

Welcome to the Poly Community.

Please ensure you always check the FAQ's and/or utilize the community search before posting any new topics or follow up posts.

Aug 15, 2018 Question: Can I enable more than 1 Line on my Poly Trio?

Resolution: UC Software 5.5.2 for Polycom Trio added the Hybrid registration feature. Details are in the Admin Guide or => here <=  and it can be up to 3 different lines.

and

Jan 25, 2016 Question:How many Lines can I register using Poly phones with Lync Server / Skype for Business server ?

Resolution: UC Software 5.8.0 for VVX phones and UC Software 5.5.2 for Poly Trio added the Hybrid registration feature. Details are in the Admin Guide or => here <= up to 3 different lines. The first one must be Skype for Business / Office 365

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier