Showing results for 
Search instead for 
Did you mean: 

Multiple VVX D60 on site, however only one able to pickup held call on line.

Occasional Visitor

Multiple VVX D60 on site, however only one able to pickup held call on line.

We have a VVX 310 acting as the base station and 2 D60 handsets hanging off of it. Both are able to make outbound calls; the firmware and configuration is all identical. One of the devices however is not able to see when a Line is placed on hold and is not able to pick up held calls, while the other is. 

Example: Call in on main line (VVX 310) > Call is Held on that line > D60 (A) is able to see on Line 1 status as Held (red pause)
D60 (B) is not able to see line status change > D60 (A) select Line 1 > Options > resume call (OK!) .

Why, when both are setup properly is only one D60 able to see line staus changes and pickup calls?

Attached is picture of phones with different appearance on status. 

Polycom Employee & Community Manager

Re: Multiple VVX D60 on site, however only one able to pickup held call on line.

Hello MarkWireStar,

welcome to the Polycom Community.

It is always useful to include the currently used UC Software version as issues experienced or a question asked may already be addressed in a newer release.

This also allows yourself and others to check against current software release notes, Administrator Guides or FAQ post’s.

The above is also stated in the "Read First"

Therefore the Polycom VoIP FAQ contains this post here:

Question: How can I find out my SIP or UC Software Version of my Phone?
Resolution: Please check here


In addition are these share lines or private lines?

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.
Message 2 of 2