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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

To enable music on hold on VVX500, is below the correct parameter to set?

<feature.moh feature.moh.filename="" feature.moh.enabled="0"/>

Where should I place the music file?

 

Also, I can see an option to enable on touch voice mail from phone's web GUI, but could not find this option on the features.cfg file.  Can you tell me?  Thanks.

 

Shawn

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hello Shawn,

 

just to follow up these parameters are currently not used and will be active in a future release.

 

Please check new release logs for these.

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

View solution in original post

5 REPLIES 5
HP Recommended

Hello Shawn,

 

the MOH feature was introduced as a parameter in UCS 4.1.2 but I am unsure if this is yet active.

 

This functionality is meant for providing a local MoH in a LYNC environment and I recommend to raise a case with your local Polycom support to receive more details.

 

As far as I understand a Wav or compatible other file would be placed on the provisioning server.

 

I suspect the functionality is not yet active in the release UCS 4.1.2 code but the parameter was already placed into the features file.

 

Any changes made to the Phone via the Web Interface will result in a <mac>-web.cfg file being uploaded to the provisioning server and will contain the changed parameter.

 

up.oneTouchVoiceMail="1"

 Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

Hello Shawn,

 

just to follow up these parameters are currently not used and will be active in a future release.

 

Please check new release logs for these.

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

Thank you Steffen!!

HP Recommended

By now is this possible already to activate music on hold and play a clip or a file when placing a call on hold?

HP Recommended

Hello ykvo,

New features are usually documented in the release notes.

 

To my knowledge this is not yet implemented.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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