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Music on hold - VVX500

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Advisor

Music on hold - VVX500

To enable music on hold on VVX500, is below the correct parameter to set?

<feature.moh feature.moh.filename="" feature.moh.enabled="0"/>

Where should I place the music file?

 

Also, I can see an option to enable on touch voice mail from phone's web GUI, but could not find this option on the features.cfg file.  Can you tell me?  Thanks.

 

Shawn

Message 1 of 6
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Polycom Employee & Community Manager

Re: Music on hold - VVX500

Hello Shawn,

 

just to follow up these parameters are currently not used and will be active in a future release.

 

Please check new release logs for these.

 

Best Regards

 

Steffen Baier

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

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Message 3 of 6
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Polycom Employee & Community Manager

Re: Music on hold - VVX500

Hello Shawn,

 

the MOH feature was introduced as a parameter in UCS 4.1.2 but I am unsure if this is yet active.

 

This functionality is meant for providing a local MoH in a LYNC environment and I recommend to raise a case with your local Polycom support to receive more details.

 

As far as I understand a Wav or compatible other file would be placed on the provisioning server.

 

I suspect the functionality is not yet active in the release UCS 4.1.2 code but the parameter was already placed into the features file.

 

Any changes made to the Phone via the Web Interface will result in a <mac>-web.cfg file being uploaded to the provisioning server and will contain the changed parameter.

 

up.oneTouchVoiceMail="1"

 Best Regards

 

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 6
Highlighted
Polycom Employee & Community Manager

Re: Music on hold - VVX500

Hello Shawn,

 

just to follow up these parameters are currently not used and will be active in a future release.

 

Please check new release logs for these.

 

Best Regards

 

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 3 of 6
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Advisor

Re: Music on hold - VVX500

Thank you Steffen!!

Message 4 of 6
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Advisor

Re: Music on hold - VVX500

By now is this possible already to activate music on hold and play a clip or a file when placing a call on hold?

Message 5 of 6
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Polycom Employee & Community Manager

Re: Music on hold - VVX500

Hello ykvo,

New features are usually documented in the release notes.

 

To my knowledge this is not yet implemented.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 6 of 6