Plantronics + Polycom. Now together as Poly Logo

Mute Beep Sounds when changing Volume on Trio 8800

SOLVED
Highlighted
Occasional Contributor

Mute Beep Sounds when changing Volume on Trio 8800

Hi There

 

we have a Trio 8800 with firmware 5.7.1.4145.

 

We are trying to mute the Beepsound, when we change the Volume on this device. Reason for this is that often in a Call, you have different Speakers with different Volumes and sometimes you have to adjust the Volume by yourself. Currently, when you change the volume, it gives a loud beep noise. This beepnoise - i assume - is an indicator to show you on which level you are with the volume. But this sound is aswell caught by the microphone and the others in the call will hear it. 

 

Is there a way to disable this?

 

Thanks already for your help!

BR

Martin

Message 1 of 2
1 ACCEPTED SOLUTION

Accepted Solutions
Highlighted
Polycom Employee & Community Manager

Re: Mute Beep Sounds when changing Volume on Trio 8800

Hello @Martin Brenn,

 

welcome to the Polycom Community.


Trio UC Software 5.7.1 added this new parameter => here <=

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 2 of 2
1 REPLY 1
Highlighted
Polycom Employee & Community Manager

Re: Mute Beep Sounds when changing Volume on Trio 8800

Hello @Martin Brenn,

 

welcome to the Polycom Community.


Trio UC Software 5.7.1 added this new parameter => here <=

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 2 of 2