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My Status on VVX 500

ks3
Occasional Visitor

My Status on VVX 500

We have several VVX 500 phones running load 4.0.1.13922. When another phone is setup to enable Buddy Watch on the VVX, the status seems to show okay at first. When the VVX receives a call, the monitoring phone correctly shows the extension in use. However, once the call is hung-up, the VVX remains in a status of Busy until we manually go to My Status and set it to Online.

 

Why is the VVX defaulting to Busy status after a call, and how do we change this? It's very confusing / annoying having to manually set this after every call.

Message 1 of 10
9 REPLIES 9
SteffenBaierUK
Polycom Employee & Community Manager

Re: My Status on VVX 500

Hello ks3,

 

welcome to the Polycom Community.

 

I would suggest to test UCS 4.0.2 Rev B instead.

 

Best Regards

 

Steffen Baier

 

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 10
ks3
Occasional Visitor

Re: My Status on VVX 500

The VVX 500 is now running 4.0.2.11307, but the problem persists. When hanging up a call, the VVX status remains at Busy until manually setting My Status to Online.

Message 3 of 10
SteffenBaierUK
Polycom Employee & Community Manager

Re: My Status on VVX 500

Hello ks3,

 

in order to troubleshoot this issue and follow up correctly please work with your Reseller and/or Polycom Support (PPI may occur)

 

Best Regards

 

Steffen Baier

 

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 10

Re: My Status on VVX 500

I am having the exact problem running 4.0.1.13922.

 

After setting My status to Online, when lifting handset it changes to Busy, and never change back.

 

Did you solve this problem? How did you solve it?

 

Regards, Jan Berggren, Telehundra AB 

Message 5 of 10
SteffenBaierUK
Polycom Employee & Community Manager

Re: My Status on VVX 500

Hello Jan,

I am not aware of this issue and had not dealt with any cases regarding this.

 

I would recommend you upgrade to the latest UCS 4.0.3 Rev F and test this and if this still occurs log a ticket via your reseller with Polycom support.

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 6 of 10
Wonbin
Occasional Advisor

Re: My Status on VVX 500

Regretably the same issue persists on UCS 4.0.3 Rev F. Actually, this issue appeared after upgrading my VVX 500 to 4.0.3 Rev F (from 4.0.1 Rev B). It will be very much appreciated if anyone can share the remedy for this problem. Thanks.
Best regards,

Wonbin
Message 7 of 10
SteffenBaierUK
Polycom Employee & Community Manager

Re: My Status on VVX 500

Hello Wonbin,

I am still not aware of this issue and had not dealt with any cases regarding this.

 

I would still recommend to log a ticket via your reseller with Polycom support.

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 8 of 10

Re: My Status on VVX 500

Was in contact with Westcon technical support(distributor in Sweden) since Polycom wants us to use them, and they just gave this information: "Have you searched here: http://support.polycom.com/PolycomService/support/us/support/voice/business_media_phones/vvx500.html " 

 

I have searched within Polycom support, but not finding anything that resolves this. If it is a setting, please tell which one.

 

Really needs help on this.

 

Regards,

 

Jan Berggren, Telehundra AB 

Message 9 of 10
SteffenBaierUK
Polycom Employee & Community Manager

Re: My Status on VVX 500

Hello Jan,

 

as far as I am aware there is currently a ticket open for your case raised by Westcon.

 

Could you contact me via community mail and provide me your details and a MAC address of the Phone in question?

 

Best Regards

 

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 10 of 10