Plantronics + Polycom. Now together as Poly Logo

NEW MAC Address Prefix for Polycom Voice Products

Occasional Visitor

NEW MAC Address Prefix for Polycom Voice Products

Is there a MAC address range for VVX311 phones vs VVX411 phones?


My customer sent me a spreadsheet of their new Polycom VVX311 and VVX411 phones that I will use to import into the Interactive Intelligence (Genesys) CIC voip system. Their list has the MAC addresses and all the other information I will use in my import, except they didn't differentiate which is a VVX311 and which is a VVX411. 


I want to create separate templates in the CIC system to keep these organized. But need the model info.


Is there a specific MAC address range that Polycom gave to the VVX311s and another MAC address range you gave to VVX411 that I can just sort them by in the spreadsheet? 

Message 1 of 3
Polycom Employee & Community Manager

Re: NEW MAC Address Prefix for Polycom Voice Products

Hello gbeal,

welcome to the Polycom Community.

You cannot distinguish between the separate phone types based on their MAC address.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 3

Re: NEW MAC Address Prefix for Polycom Voice Products

You can differentiate per model based on their user agent. Unfortunately that means you will have to write some kind of script to detect when they make requests to your server and parse out the MAC and model.

Message 3 of 3