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Name scrolling on IP335

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Occasional Visitor

Name scrolling on IP335

We have some long names in the directory on Polycom IP335 rev B. and names do no scroll. This makes it difficult to select the user needed. You cannot use the cursor keys to scroll (gets you into edit  or display mode).

 

Is there a solution for this issue?

 

SIP 4.0.4.2906

 

Message 1 of 2
1 ACCEPTED SOLUTION

Accepted Solutions
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Polycom Employee & Community Manager

Re: Name scrolling on IP335

Hello Peter,

welcome to the Polycom Community.

This is currently working as designed and I am not aware of a way to change this.

 

8 Letters for the first Name and 8 Letters for the last Name display completely on the screen. Anything longer is truncated.

 

You would need to raise this via your Polycom reseller as a feature request working with a Polycom sales engineer to produce a business case.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 2 of 2
1 REPLY 1
Highlighted
Polycom Employee & Community Manager

Re: Name scrolling on IP335

Hello Peter,

welcome to the Polycom Community.

This is currently working as designed and I am not aware of a way to change this.

 

8 Letters for the first Name and 8 Letters for the last Name display completely on the screen. Anything longer is truncated.

 

You would need to raise this via your Polycom reseller as a feature request working with a Polycom sales engineer to produce a business case.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 2 of 2