Hello Peter,
welcome to the Polycom Community.
This is currently working as designed and I am not aware of a way to change this.
8 Letters for the first Name and 8 Letters for the last Name display completely on the screen. Anything longer is truncated.
You would need to raise this via your Polycom reseller as a feature request working with a Polycom sales engineer to produce a business case.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Polycom Global Services
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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.
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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
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