Hello Peter,
welcome to the Polycom Community.
This is currently working as designed and I am not aware of a way to change this.
8 Letters for the first Name and 8 Letters for the last Name display completely on the screen. Anything longer is truncated.
You would need to raise this via your Polycom reseller as a feature request working with a Polycom sales engineer to produce a business case.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Polycom Global Services
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