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Need Help With Polycom SoundPoint IP firmware update

SOLVED
kyiu@yius.ca
Advisor

Need Help With Polycom SoundPoint IP firmware update

I've inherited a Soundpoint IP VOIP phone with an old firmware reversion: 2.5.0.  I did a factory reset on the phone successfully, but the phone continues to hang during use.  I have to power-cycle the phone to keep it online.

 

It has no problem registering on my Elastix server.  When I tried to provision the phone to update the firmware, the setup menu has no option for the http protocol for the URL (<removed by the moderator>).  

 

How can I update the firmware on this phone?

 

K.

Message 1 of 6
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Accepted Solutions
kyiu@yius.ca
Advisor

Re: Need Help With Polycom SoundPoint IP firmware update

That's is interesting....the firmware version in the phone is newer than the latest software 2.1.3.  Is that real? or I'm looking at two different things!

View solution in original post

Message 5 of 6
5 REPLIES 5
SteffenBaierUK
Polycom Employee & Community Manager

Re: Need Help With Polycom SoundPoint IP firmware update

Hello K,

welcome to the Polycom Community.

 

It would help to tell us what phone you actually have.


The community's VoIP FAQ contains this post here:

Oct 7, 2011 Question: How can I setup my Phone / Provisioning / Download / Upgrade / Update / Downgrade Software?
Resolution: Please check => here <=

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 6
kyiu@yius.ca
Advisor

Re: Need Help With Polycom SoundPoint IP firmware update

`The label on the phone says "Soundpoint 300SIP".  The phone boot-up says Soundpoint....

 

K. 

SteffenBaierUK
Polycom Employee & Community Manager

Re: Need Help With Polycom SoundPoint IP firmware update

Hello K,

The SoundPoint IP 300 has reached End of Life. Parts, support will no longer be available for this product after 5/11/2011. The SoundPoint 300 has been replaced by the SoundPoint IP 320/330.

 

The latest software is 2.1.3 and the supplied FAQ is applicable in order to describe how to upgrade the phone.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 6
kyiu@yius.ca
Advisor

Re: Need Help With Polycom SoundPoint IP firmware update

That's is interesting....the firmware version in the phone is newer than the latest software 2.1.3.  Is that real? or I'm looking at two different things!

View solution in original post

Message 5 of 6
SteffenBaierUK
Polycom Employee & Community Manager

Re: Need Help With Polycom SoundPoint IP firmware update

Hello K,

You may be looking at the wrong screen but as explained the software quoted is the latest. You may be checking the BootROM or something else but the FAQ also contains a post in regards of how to check the software Version.

 

This specific phone was sold back in 17/02/2005 and therefore is 10 years out of warranty.

 

Please utilize the available post's and documentation or consider investing money into a current phone with warranty and support available to yourself.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 6 of 6