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Need Help With Polycom SoundPoint IP firmware update

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Visitor

Need Help With Polycom SoundPoint IP firmware update

I am trying to update firmware on my IP 321 to 4011.  I follow steps and when I reboot, new version doesn't take?  Still old version

Message 1 of 8
7 REPLIES 7
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Polycom Employee & Community Manager

Re: Need Help With Polycom SoundPoint IP firmware update

Hello @marnspiger,

welcome to the Polycom Community.

 

You did not provide sufficient information for anyone to try and help you.

The community's VoIP FAQ contains this post here:

Oct 7, 2011 Question: How can I setup my Phone / Provisioning / Download / Upgrade / Update / Downgrade Software?
Resolution: Please check => here <=

 

Please follow the above if not already done and provide us with some logs.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 8
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Visitor

Re: Need Help With Polycom SoundPoint IP firmware update

I actually have a 320.  Ring Central is trying to provision my phone and say I need to upgrade my firmware.  When we type in my phones IP address into a browser we see "red menu bar"  which I guess is old version.  No matter what info we enter into the phone we get same error message, "Can't connect to boot server".  Unitl I can get past that I am dead in the water.  I had the same phone before and it died so this is a new-old phone.

Message 3 of 8
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Polycom Employee & Community Manager

Re: Need Help With Polycom SoundPoint IP firmware update

Hello @marnspiger,

An SPIP320 can only go to UC Software 3.3.5 as a maximum.

 

Maybe time for a new phone ?


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 8
Highlighted
Visitor

Re: Need Help With Polycom SoundPoint IP firmware update

Ring Central was able to manually program my phone and it works fine.  However, they were unable to get the time to change.  Day and Date are correct (on display).  Seems like phone will not connect to Polycom server.  

 

 

Message 5 of 8
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Polycom Employee & Community Manager

Re: Need Help With Polycom SoundPoint IP firmware update

Hello @marnspiger,

the time on your phone has nothing to do with a Polycom server.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 6 of 8
Highlighted
Visitor

Re: Need Help With Polycom SoundPoint IP firmware update

Thanks for your quick reply.  How can I change the time on my phone?

Message 7 of 8
Highlighted
Polycom Employee & Community Manager

Re: Need Help With Polycom SoundPoint IP firmware update

Jan 28, 2013 Question: Time and Date flashing or unable to set time correctly

Resolution: Please check => here <=

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 8 of 8