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Need help with IP 335

Kithkar
Occasional Visitor

Need help with IP 335

I bought an IP 335 phone used and have been trying to get into the password recovery section.  However neither the default password of 456 nor the [removed by the moderator] will work to gain access!  I have tried the [removed by the moderator] several times making certain to only use lower case letters. What recourse do I have at this point?

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2 REPLIES 2
SteffenBaierUK
Polycom Employee & Community Manager

Re: Need help with IP 335

Hello ,

welcome to the Polycom Community.

We do not disclose within this official Polycom community how to reset the Phones if the Admin Password is lost.

Many of our partners utilize these phones and offer services so we cannot publicly disclose the procedure to do so.

If your phone is still able to connect to the Provisioning server please reset the password via the Device Parameters documented in the Admin Guide or here

The above is also stated in the Read First: Welcome to the Polycom VoIP Forum

If this is not possible please contact your Polycom reseller or the person you purchased the phone from.

We will remove any post replying to this that will publicly explain how to remove the password.

Best Regards

Steffen Baier

Polycom Global Services

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The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 3
Kithkar
Occasional Visitor

Re: Need help with IP 335

I apologize for posting the sensitive information.  The phone is currently not able to connect to the provisioning server.  Is there any other way to force factory defaults from the physical device?  I have tried to reach out to the person who sold me the device but to date they have not replied to my calls.  I understand the inability to post sensitive information to the boards but perhaps a private message?

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