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Need programming code for changing admin password on soundpoint 560 running version 4

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Occasional Contributor

Need programming code for changing admin password on soundpoint 560 running version 4

I have a polycom soundpoint 560 running bootblock: 3.0.2.0024, updater: 5.05.2324, version 4.0.6.0711 software. I have tried using this code - <device device.set="1" device.auth.localAdminPassword="456" device.auth.localAdminPassword.set="1"/>  and just changing the 456 to whatever I want. This works on version 3 but not on version 4. When I use it on ver 4, it causes the phone to come unregistered. Has anyone encountered this issue and if so how did you resolve it. 

Regards,
Jason Ware
Resource 1 Telecom
Message 1 of 7
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Occasional Advisor

Re: Need programming code for changing admin password on soundpoint 560 running version 4

 
<device device.set="1">
<device.auth device.auth.localAdminPassword="PASSWORDHERE" device.auth.localUserPassword="PASSWORDHERE">
<device.auth.localAdminPassword device.auth.localAdminPassword.set="1" />
<device.auth.localUserPassword device.auth.localUserPassword.set="1" />
</device.auth>
 </device>

 

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Message 3 of 7
6 REPLIES 6
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Polycom Employee & Community Manager

Re: Need programming code for changing admin password on soundpoint 560 running version 4

Hello couldbeaduck,

welcome to the Polycom Community.

The community's VoIP FAQ contains this post here:

Oct 7, 2011 Question: What is the Standard Username and Password for a Polycom Phone?

Resolution: Please check => here <=

 

Above explains the relevant parameters which have not changed.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 7
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Occasional Advisor

Re: Need programming code for changing admin password on soundpoint 560 running version 4

 
<device device.set="1">
<device.auth device.auth.localAdminPassword="PASSWORDHERE" device.auth.localUserPassword="PASSWORDHERE">
<device.auth.localAdminPassword device.auth.localAdminPassword.set="1" />
<device.auth.localUserPassword device.auth.localUserPassword.set="1" />
</device.auth>
 </device>

 

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Message 3 of 7
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Occasional Contributor

Re: Need programming code for changing admin password on soundpoint 560 running version 4

The reference that you make is where I originally got the code that works on ver 3 but not on ver 4. Again it actually makes the phone deregister and as soon as I take that code out it registers back up.

I have also tried looking at the admin guide but there is nothing in it that helps either.

 

I have since tried the info given by UCDIfross. This code seems to work so far so I not sure what the difference is. Thanks again

Regards,
Jason Ware
Resource 1 Telecom
Message 4 of 7
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Occasional Contributor

Re: Need programming code for changing admin password on soundpoint 560 running version 4

I tried your info and so far it is working fine. Thanks for the help. I have been pulling my hair out trying to figure out why the code that I posted worked on ver 3 and not in ver 4. Thanks again

Regards,
Jason Ware
Resource 1 Telecom
Message 5 of 7
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Occasional Advisor

Re: Need programming code for changing admin password on soundpoint 560 running version 4

I saw a few issues with your config code.

 

1:  You didnt close the XML element for the device section.  This section starts with <device device.set="1">  This is the last line of my code </device>

2:  You didnt close teh XML element for the device auth section.  This section is a sub element of device.  The element starts with <device.auth device.auth.localAdminPassword......>   This is corrected with the second to last lin </device.auth>

3:  Y ou didnt enable these settings.  This was accompished with...

<device.auth.localAdminPassword device.auth.localAdminPassword.set="1" />
<device.auth.localUserPassword device.auth.localUserPassword.set="1" />

 

So essentially the code that fixed your setup was...

 

<device.auth.localAdminPassword device.auth.localAdminPassword.set="1" />
<device.auth.localUserPassword device.auth.localUserPassword.set="1" />
</device.auth>
 </device>

 

 

Hope this clarifies the fix.

Message 6 of 7
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Polycom Employee & Community Manager

Re: Need programming code for changing admin password on soundpoint 560 running version 4

Hello all,

Any device.set parameter also requires:

 

<device device.set="1">

Without the above the parameters will not work. 


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 7 of 7