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Need troubleshooting pointers

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Occasional Visitor

Need troubleshooting pointers

Greetings Polycom community,

 

I have a Polycom SoundStation IP 6000 here that is used for conference calls. We are experiencing an issue that I finally decided to try and tackle, but I'm new to VOIP so I would need a few pointers to help troubleshooting this issue.

 

The issue is that on conference calls, we constantly hear clipping/popping noises on the line and we can also hear a continuous "background static noise". Now, from what I hear it is not everyone in the conference call who hear these noises, there's only a couple phones that do, so I'm looking at troubleshooting these first.

 

So I'm wondering if anyone has tips for me, to help me in troubleshooting our Polycom phone ? Here's more details on the model and its software:

 

Phone Model	SoundStation IP 6000
Part Number	3111-15600-001 Rev. B
SIP Software Version	3.3.3.0069
BootROM Software Version	4.3.1.0887

Our voip server is Asterisk, I can supply configurations for the phone but from what I see, it's pretty standard with the admin guide's most basic configurations.

 

Thanks in advance for any tip, any help will be appreciated.

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Polycom Employee & Community Manager

Re: Need troubleshooting pointers

Hello atar,

welcome to the Polycom Community.

The easiest would be to make a call between the IP6000 and another phone and check if you hear any issues.

 

If no then I suggest you work with the Asterisk community.

 

If not have a look here:

 

Jan 19, 2012 Question: How to troubleshoot Polycom VoIP related Issues?

Resolution: Please check => here <=

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 2 of 3
2 REPLIES 2
Highlighted
Polycom Employee & Community Manager

Re: Need troubleshooting pointers

Hello atar,

welcome to the Polycom Community.

The easiest would be to make a call between the IP6000 and another phone and check if you hear any issues.

 

If no then I suggest you work with the Asterisk community.

 

If not have a look here:

 

Jan 19, 2012 Question: How to troubleshoot Polycom VoIP related Issues?

Resolution: Please check => here <=

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 2 of 3
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Occasional Visitor

Re: Need troubleshooting pointers

Thanks Steffen,

 

Those links are what I was looking for. I have bookmarked them and will be able to use them in the futur. 

 

Thanks again !

Carl

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