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Network link is down in Soundstation 4000

Occasional Visitor

Network link is down in Soundstation 4000

I recetly bought soundstation ip 4000 and it did not get ip from DHCP and if i assign manually ip address it show "Network link is down"

Any idea ?

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Polycom Employee & Community Manager

Re: Network link is down in Soundstation 4000

Hello sjz,

welcome to the Polycom Community.

The SoundStation IP 4000 is end of sale, end of support and end of life so most likely someone has sold you a faulty unit or you are not using the correct PoE supply or else.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
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