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Network link is down in Soundstation 4000

Occasional Visitor

Network link is down in Soundstation 4000

I recetly bought soundstation ip 4000 and it did not get ip from DHCP and if i assign manually ip address it show "Network link is down"

Any idea ?

Message 1 of 2
Polycom Employee & Community Manager

Re: Network link is down in Soundstation 4000

Hello sjz,

welcome to the Polycom Community.

The SoundStation IP 4000 is end of sale, end of support and end of life so most likely someone has sold you a faulty unit or you are not using the correct PoE supply or else.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.
Message 2 of 2