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Network printing with VVX 500 phones

AMiske
Occasional Advisor

Network printing with VVX 500 phones

Hi All... hoping someone can help me out.  We have a VoIP system setup with the VVX 500 phones and are having major print issues with a Sharp MX-M232D printer.  We run our computers off of the LAN port on the phones and have the printer connected to our switch which is plugged into the POE switch for our VoIP system.  The issues encountered are servere delays in printing and totally lost print jobs.  These problems disappear when we do not run our computers from the LAN port on the VVX 500 phones.  The printer is set up with a static IP address.  Is there a setting in the phone that is potentially the problem here?  Any help would be greatly appreciated.

 

Andy

Message 1 of 10
9 REPLIES 9
SteffenBaierUK
Polycom Employee & Community Manager

Re: Network printing with VVX 500 phones

Hello Andy,

welcome to the Polycom Community.

Just a stab in the dark but maybe have a look at the Storm Filtering settings within the Ethernet Menu. It could also be a PC port speed mismatch.

 

For more details please refer to the UCS Admin Guide.

 

Best Regards

Steffen Baier

Polycom Global Services

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 10
AMiske
Occasional Advisor

Re: Network printing with VVX 500 phones

HI Steffen... I am really new to Polycom... where can I find the UCS Admin Guide?

 

Thanks,

 

Andy

Message 3 of 10
SteffenBaierUK
Polycom Employee & Community Manager

Re: Network printing with VVX 500 phones

Hello Andy,

 

all documentation and software can be found => here <=

 

Best Regards

 

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 10
AMiske
Occasional Advisor

Re: Network printing with VVX 500 phones

Thanks for the link Steffen.  The port speed is set to Auto. 

Message 5 of 10
SteffenBaierUK
Polycom Employee & Community Manager

Re: Network printing with VVX 500 phones

Hello AMiske,

 

how about the Storm Filter?

 

Have you played with the settings of this or changed maybe the Auto Setting for the PC speed to match the Speed of the printer ?

 

EthernetStormFiltering.png

 

If you do not get any further with this I suggest you contact your Polycom reseller as this would need to be troubleshoot and is outside the scope of the Polycom community.

 

Best Regards

 

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 6 of 10
AMiske
Occasional Advisor

Re: Network printing with VVX 500 phones

Steffen... the Storm Filter is enabled.  I'm not sure what it exactly does.  I have changed the port speed and will see if that helps.  My reseller claims it is nothing with the phone.  :(

Message 7 of 10
AMiske
Occasional Advisor

Re: Network printing with VVX 500 phones

Hi Steffen... I changed the PC port speed to match the printer and that helps but now my computer is extremely slow because of having to downgrade my speed from 1000 to 100.

Message 8 of 10
SteffenBaierUK
Polycom Employee & Community Manager

Re: Network printing with VVX 500 phones

Hello AMiske,

 

I miss-read the original post and assumed the Printer is connected to the Phone.

 

I this case the PC Speed would not matter and I would attempt to disable the Storm filtering.

 

The next step for yourself is to log a ticket with Polycom support via your Polycom reseller.

 

Best Regards

 

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 9 of 10
AMiske
Occasional Advisor

Re: Network printing with VVX 500 phones

Thanks for all your help Steffen.

Message 10 of 10