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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

Our company have problem with button New Call. Why do we need to press the button New call, may be we can call without push on this button? Because if used without press new call polycom just freezed and cant work.

 

3 REPLIES 3
HP Recommended

Hello sRG,

welcome to the Polycom Community.

I am not fully sure if I completely understand your issue but the FAQ contains the following post explaining the digitmap and on hook / off hook behavior of our phones:

 

Oct 7, 2011 Question: Phone unable to Dial a number when Off Hook or on 2nd Call in a Conference

ResolutionPlease check => here <=


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

Thanks for your answer and excuze me for my ununderstanding post ))

But problem in another.

On my polycom (SoundStation Duo) exist button "New Call" and it symbolizes off hook, but we want dial without press on button 'New Call'.

It's possible? Our polycom realy freezed if we try dial without press this button at the beginning.

HP Recommended

Hello sRG,

 

I am still unsure what you are after or if you are simply describing the standard how our phones work.

 

Please check the User Guide for the SoundStation Duo on pgae 26 => here <= or clarify what you mean with the phone freezes.

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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