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New Firmware 4.1.5 issue

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Occasional Contributor

New Firmware 4.1.5 issue

I tried to upgrade my VVX phones to the new firmware 4.1.5 but after downloading the sip.ld file, the phones won't boot anymore... It displays Waiting for network to initialize and then after Failed to get boot message...

 

Message 1 of 18
17 REPLIES 17
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Occasional Contributor

Re: New Firmware 4.1.5 issue

Is there any known issue related to the DHCP module on the new firmware 4.1.5 ?

 

I tried setting ethernet to use Static IP and it works fine...

 

But I need DHCP, anyone facing similar issue?

 

Message 2 of 18
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Occasional Contributor

Re: New Firmware 4.1.5 issue

 
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Polycom Employee & Community Manager

Re: New Firmware 4.1.5 issue

Hello Dave,

Issues must be reported via your reseller and/or Polycom support directly.

Best regards

Steffen Baier

send from a mobile device
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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 18
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Advisor

Re: New Firmware 4.1.5 issue

FWIW, I do not have any DHCP issues on the newest firmware on my VVX400s. 

Message 5 of 18
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Occasional Advisor

Re: New Firmware 4.1.5 issue

We had similiar issues today when we tried to have the phones pull new 4.1.5 config files.  The phones were using 4.1.4 prior to the new configs.  The updgrade failed for whataver reason, then DHCP would fail, and the phones could not contact boot server.

 

The router would respond to the dhcp requests, but the phones would not hold the IP.  

 

In order to resolve we simply defaulted out all of the phones and rebooted.  They are not all working with 4.1.5.

 

There is definatley an issue, what it is I do not know.  

 

try a factory reset, although the key combo 1,3,5 does not seem to work during boot up, only after boot up.  If you press cancel during bootup, you should be able to get into the admin menu to reset to defaults.

 

 

Message 6 of 18
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Occasional Advisor

Re: New Firmware 4.1.5 issue


@sevenbelow2001 wrote:

We had similiar issues today when we tried to have the phones pull new 4.1.5 config files.  The phones were using 4.1.4 prior to the new configs.  The updgrade failed for whataver reason, then DHCP would fail, and the phones could not contact boot server.

 

The router would respond to the dhcp requests, but the phones would not hold the IP.  

 

In order to resolve we simply defaulted out all of the phones and rebooted.  They are not all working with 4.1.5.

 

There is definatley an issue, what it is I do not know.  

 

try a factory reset, although the key combo 1,3,5 does not seem to work during boot up, only after boot up.  If you press cancel during bootup, you should be able to get into the admin menu to reset to defaults.

 

 


"They are NOW all working with 4.1.5.

Message 7 of 18
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Occasional Advisor

Re: New Firmware 4.1.5 issue

Just rebooted my router and the router is offering IPs to the phones, but the phones are not taking them.

 

So much for them all working.

 

 

Message 8 of 18
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Occasional Advisor

Re: New Firmware 4.1.5 issue

had to reboot switch and then the phones accepted the IPs being offered.  Could not tell if they were making it to the phones from the switch.

 

However, we have never had to reboot a switch to get dhcp to start working after DHCP failures on the phones. 

 

Definatly something wrong with the FM.  I am sure more people will be reporting to their vendors and/or polycom.

 

Message 9 of 18
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Polycom Employee & Community Manager

Re: New Firmware 4.1.5 issue

Hello all,

As originally replied this needs to be reported to Polycom support. Simply posting it here will not automatically raise this via support.

Please contact support and provide a wireshark trace via a spanned port on the phone and ensure to provide the boot and app logs appended from a complete boot up.

Support may request certain log settings on a later stage.

Information can be found in the FAQ.

Best regards

Steffen Baier
----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 10 of 18