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New VVX 600 Rev. J + UCS software version

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Occasional Advisor

New VVX 600 Rev. J + UCS software version

The new VVX 600's are shipped and the end users are happy... Or not...?

 

The VVX 600's are shipped with UCS software version 4.1.2 but the VVX camera only works on UCS 4.1.3

It seems like there is no newer software version than 4.1.2 for the Rev. J devices?

 

 

Message 1 of 6
5 REPLIES 5
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Polycom Employee & Community Manager

Re: New VVX 600 Rev. J + UCS software version

Hello GvHemert,

welcome back to the Polycom Community.

The initial release introducing the VVX600 was 4.1.2

 

UCS 4.1.3 added camera support

UCS 4.1.4 added support for the VVX300/400

UCS 4.1.5 included various fixes and is the current common Release for SIP for the VVX500,600,300 and 400

 

UCS 5.0.0 is a mainly LYNC release

 

The latest software can be found => here <=

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 6
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Occasional Advisor

Re: New VVX 600 Rev. J + UCS software version

Hi Steffen,

 

My reseller tells me he cannot install the newer versions because they get the error message that the devices are not supported.

They have tried version 4.1.5 and version 5.0.0...

Message 3 of 6
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Polycom Employee & Community Manager

Re: New VVX 600 Rev. J + UCS software version

Hello GvHemert,

 

are you sure he is using UCS 4.1.5.3284 Rev E?

 

I would suggest you contact our support team straight away as we would need to work with your reseller and check the logs.

 

Best Regards

 

Steffen Baier

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 6
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Occasional Advisor

Re: New VVX 600 Rev. J + UCS software version

I can get you guys in contact.

 

So they need to install the Rev. E version?

Message 5 of 6
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Polycom Employee & Community Manager

Re: New VVX 600 Rev. J + UCS software version

Yes,

 

only this software and the UCS 5.0.0.7250 Rev D are compatible with the new HW rev J on the VVX600.

 

Best Regards

 

Steffen Baier

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 6 of 6