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New order of VVX500 phones different default configuration to Polycom documented configuration

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Occasional Contributor

New order of VVX500 phones different default configuration to Polycom documented configuration

New order of VVX500 phones different default configuration to Polycom documented configuration

 

Hi Forum members.

I have configured a central provision service (simple FTP service) for our trial of new VoIP phones and the organisation has settled on the VVX500, we also tested the VVX410.

 

Our DHCP service offers out the DHCP option 160 which is a string value of ftp:username:password@ftpserver.internal.domain this is actually a DNS CNAME that redirects to the real location to make it easy to relocate later. All tested and working great.

 

We have just received a batch of 50 VVX500 phones the first phone we connected and powered on failed to get connect to the FTP service, but I did notice that they picked up the PXE service DHCP option 66.

I attempted to connect to the Web interface on the phone and was unable to connect. Tried factory, Local config and Web config resets to no avail.

 

So we tried another VVX500, Same issues but I was able to connect to the web interface. On checking the Provisioning server settings I realised that the Boot Server Option was set to 161, so I changed this to 160 and viola the phone rebooted pulled down the updated firmware, 5.3.0, and our configuration all good form this point. The phone pairs with the BToE client and we sign in and all good.

 

Performing a Factory reset returns the DHCP string to 161!

 

However on this new phone I now have an extra/different buttons on the touch screen! How can this happen? We now have a

 

Lync button that is labelled search. I’ll attached some images. New is the new pohone old is the old.

 

Phone hardware details are;

  • Original phone: REV.AC
  • New Phone with issue: REV.AC, REV.AD

So I guess the issue is I have an incorrectly configured batch of phones?

 

Can I perform some kind of change to the “Factory Reset” config so that DHCP option is 160?

 

Is this type of behaviour form Polycom normal?

 

Why would the Lync butto9n now be on the device even when the firmware versions are the same and the configuration is being downloaded from the same source?

 

I have created a DHCP option 161 and the device does appear to now function, I will test on some more phones.

 

Thanks to you in advance for any insights

 

Nathan

4 REPLIES 4
Occasional Contributor

Re: New order of VVX500 phones different default configuration to Polycom documented configuration

So I have been told by our vendor that there are two devices, a SIP device and a Lync device, both fully support Lync but yes the Lync device looks for DHCP 161 not 160, so configure both DHCP options to cover yourself.

 

Thanks a lot Polycom for wasting so much of my time!

 

Why is this detail not documented in any of the official Polycom doco? very poor experience indeed.

 

 

Message 2 of 5
Polycom Employee & Community Manager

Re: New order of VVX500 phones different default configuration to Polycom documented configuration

Hello MrVirtual,

welcome to the Polycom Community.

Polycom provides a official Polycom® UC Software in a Microsoft® Lync™ Server Environment document => here <= which states:

 

  • If you are using a Polycom phone with a Lync SKU, use Option 161 with the address (URL or IP address) of the provisioning server. You can set the provisioning server address or URL through the device menu.

The Phone will automatically fall back to Option 66 if no Option 161 is defined.

 

If the Phone is changed in to SIP base profile it will use Option 160 instead. This way we can ensure the highest flexibility and compatibility for existing deployments.

 

In addition the VoIP FAQ and the release notes explain this:

 

Jul 11, 2014 Question: Since upgrading to UCS 5.1.1 or later and running LYNC base profile I can no longer access the Web Interface

Resolution: Please check => here <=

 

In regards to the additional key I can only assume you have a different software Version on the phones. You have not detailed the Version yet so I cannot comment.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 3 of 5
Occasional Contributor

Re: New order of VVX500 phones different default configuration to Polycom documented configuration

HI Steffen,

 

Thanks for your response.

 

Your link did not work, but form my humble point of view, I have no idea of a Lync skew, I get a device with the model number of VVX500, everything about this device to me is identical except for the behaviour which was most unexpected and not clearly documented in a manner that would be easily descernable as I point out above I have no idea of the skew.

 

As for functionality the devices once booting and configured function as expected with the exception of the new device having the Lync search icon on the screen which I am yet to work out what this is actually searching, any detail on this would be helpful.

 

Thanks

 

 

 

Message 4 of 5
Polycom Employee & Community Manager

Re: New order of VVX500 phones different default configuration to Polycom documented configuration

Hello MrVirtual,

this is simply a change that was added to the specific Phone SKU that comes automatically with a LYNC software.

 

This was chosen as explained above so in LYNC deployments a mixed set of phones can operate without affecting each other by using different DHCP Options.

 

I will add a note to the FAQ in addition.

 

In regards of your LYNC Directory button simply verify your software Version on the phone. Its a faster access to the LYNC ABS

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 5 of 5