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No Generic Profile on phone screen after factory reset

SOLVED
Adam in DC
Valued Contributor

No Generic Profile on phone screen after factory reset

I have a Trio 8500 in a learning lab environment.  Currently it's running SW 7.1.1.0731

 

If I were to perform a factory reset, the phone will come up with every profile option except a basic SIP Generic Profile option.  To get it to generic - I have to select an alternative profile, like SfB, then turn on the web interface, so I can then web into the device and change the profile to generic.  

 

Wouldn't offering a generic profile option right on the device screen be easier?  

 

As a side note - I just started using Lens and I have this device in Lens.  During my last reset - I was hoping that all of the settings I made in Lens would magically flow to the device - but that didn't happen and is likely for another post.  

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1 ACCEPTED SOLUTION

Accepted Solutions
SteffenBaierUK
Polycom Employee & Community Manager

Re: No Generic Profile on phone screen after factory reset

Hello @Adam in DC 

 

if the unit is purchased as a Microsoft device -019 it will not show these options for the OOB Wizard 

 

replied via a mobile device 

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 2 of 2
1 REPLY 1
SteffenBaierUK
Polycom Employee & Community Manager

Re: No Generic Profile on phone screen after factory reset

Hello @Adam in DC 

 

if the unit is purchased as a Microsoft device -019 it will not show these options for the OOB Wizard 

 

replied via a mobile device 

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 2 of 2