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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

I have a Trio 8500 in a learning lab environment.  Currently it's running SW 7.1.1.0731

 

If I were to perform a factory reset, the phone will come up with every profile option except a basic SIP Generic Profile option.  To get it to generic - I have to select an alternative profile, like SfB, then turn on the web interface, so I can then web into the device and change the profile to generic.  

 

Wouldn't offering a generic profile option right on the device screen be easier?  

 

As a side note - I just started using Lens and I have this device in Lens.  During my last reset - I was hoping that all of the settings I made in Lens would magically flow to the device - but that didn't happen and is likely for another post.  

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hello @Adam_in_DC 

 

if the unit is purchased as a Microsoft device -019 it will not show these options for the OOB Wizard 

 

replied via a mobile device 

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

View solution in original post

1 REPLY 1
HP Recommended

Hello @Adam_in_DC 

 

if the unit is purchased as a Microsoft device -019 it will not show these options for the OOB Wizard 

 

replied via a mobile device 

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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