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No Video with CX5000 and OS X El Capitan

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Occasional Visitor

No Video with CX5000 and OS X El Capitan

Hello Support,

 

i have problems regarding Polycom CX5000 with MacBooks. There is no Video possible (Audio is ok) - tried with Lync for Mac 2011 and FaceTime.

Im using the newest MAC OS X El Capitan Version and the Software is up to date. Its working fine with Windows Notebooks.

Is there any solution for the video issue with Macs using CX5000?

 

Regards

Message 1 of 4
3 REPLIES 3
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Polycom Employee & Community Manager

Re: No Video with CX5000 and OS X El Capitan

Hello AS01,

welcome to the Polycom Community.

Is this a CX5000 or a CX5100 or CX5500?

 

The Video format used on a MAC is not compatible to my knowledge with the CX5000.

 

The latest 1.2.0 Release added MAC Support for the CX5100/CX5500

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 4
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Occasional Visitor

Re: No Video with CX5000 and OS X El Capitan

Hello SteffenBaierUK,

 

thanks for Your answer.

Its a CX5000.

So there is no solution for the Video issue with Macs?

 

Regards

Message 3 of 4
Highlighted
Polycom Employee & Community Manager

Re: No Video with CX5000 and OS X El Capitan

Hello AS01,

not to my knowledge.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 4