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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

Hello,

i have 3 Soundstaion Polycom IP 7000 which the display is lighted and the three microphone lights are glow red and nothing happens anymore. It is equal if just power is connected or network with PoE, the effect is the same. The devices were 2 years in use.

- reset soundstation with dial keys - failed

 

regards

Jochen

 

3 REPLIES 3
HP Recommended

Hello Jochen,

welcome to the Polycom Community.

  • Where these units all installed in the same area / building and all failed at the same time?

  • Is there no additional action or message on the screen ?

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

Hello Steffen,

 

There is no additional action or message on the screen ?

We had a power breakdown in one building, after this power breakdown 3 IP 7000 had this problem.

The other 5 IP 7000 works fine again.

 

Best regards

Jochen

HP Recommended

Hello Jochen,

I assume the only option is an RMA via your Polycom reseller.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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