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No access to Soundstation IP 7000

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Occasional Visitor

No access to Soundstation IP 7000

Hello,

i have 3 Soundstaion Polycom IP 7000 which the display is lighted and the three microphone lights are glow red and nothing happens anymore. It is equal if just power is connected or network with PoE, the effect is the same. The devices were 2 years in use.

- reset soundstation with dial keys - failed

 

regards

Jochen

 

Message 1 of 4
3 REPLIES 3
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Polycom Employee & Community Manager

Re: No access to Soundstation IP 7000

Hello Jochen,

welcome to the Polycom Community.

  • Where these units all installed in the same area / building and all failed at the same time?

  • Is there no additional action or message on the screen ?

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 4
Highlighted
Occasional Visitor

Re: No access to Soundstation IP 7000

Hello Steffen,

 

There is no additional action or message on the screen ?

We had a power breakdown in one building, after this power breakdown 3 IP 7000 had this problem.

The other 5 IP 7000 works fine again.

 

Best regards

Jochen

Message 3 of 4
Highlighted
Polycom Employee & Community Manager

Re: No access to Soundstation IP 7000

Hello Jochen,

I assume the only option is an RMA via your Polycom reseller.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 4