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No call list info for line 2 registration

Occasional Contributor

No call list info for line 2 registration

VVX 300 and 400 using software 5.4.x, 5.3.2, 5.2.5.  I have 2 lines registered on each phone and when I check any call list on either phone every call displays as having been on line 1.  If I go into the directory, recent calls, type and select line 2 I get 'No records', but if I scroll through my call list and select Dial on a call that occured on Line 2 the phone will seize Line 2 to place the call.

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Polycom Employee & Community Manager

Re: No call list info for line 2 registration

Hello cdecker,

welcome back to the Polycom Community.

I am not fully sure I understand your issue but either pressing the Menu Key => Directories => Recent calls or simply the navigation button to the right I see:




Selecting the individual calls shows me the line:


VVX_400_Called_list_02.PNG or VVX_400_Called_list_03.PNG

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
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